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Nursing HomeMedicaid Top Rated

North Mountain Medical and Rehabilitation Center

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

9155 North Third Street, Phoenix, AZ 85020155 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
North Mountain Medical and Rehabilitation Center Nursing Home in Phoenix, AZ — Street View
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What this means for your family

Choosing North Mountain Medical and Rehabilitation Center means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. While no facility is perfect, the clinical data here is encouraging.

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.13hrs
OK
Registered nurses for medical care
Total Nursing
5.97hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility47.0%
Worse than Avg
Here
47.0%
US
19.5%
AZ
20.6%
Maricopa
23.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
AZ
4.0%
Maricopa
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.3%
AZ
13.5%
Maricopa
11.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
14.4%
AZ
10.6%
Maricopa
8.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Maricopa
97.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.9%
Worse than Avg
Here
9.9%
US
4.9%
AZ
4.5%
Maricopa
4.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
79.7%
AZ
87.3%
Maricopa
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.6)
2 complaint-triggered

North Mountain Medical has a concerning pattern of complaint-triggered deficiencies, with families reporting issues that led to federal citations for infection control and resident protection from abuse and neglect. The facility has had deficiencies across nursing staffing, safety systems (smoke barriers and electrical), and infection prevention, though all violations have been corrected according to federal records.

Nov 25, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 25, 2025Routine
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Dec 2, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 14, 2022Routine
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Feb 7, 2020Routine
3
0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

33total
6deficiencies
Apr 8, 2026Complaint
CleanReport

The onsite complaint survey was conducted on April 8, 2026 and investigated complaints #00164898There were no deficiencies noted.

Feb 20, 2026Complaint
CleanReport

An onsite complaint survey was conducted on February 20, 2026 for the investigation of intake # 00158971, 00158975, 00158496. There were no deficiencies cited:

Feb 18, 2026Other
CleanReport

No deficiencies found during this inspection.

Dec 29, 2025Complaint
CleanReport

This complaint survey was conducted on December 29, 2025, with the investigation of complaint: 00152574. No deficiencies were cited.

Nov 18, 2025Complaint

The state compliance survey was conducted on November 18, 2025 through November 25, 2025, in conjunction with the investigation of complaints #s: 2258647 (AZ00188918), 2258648 (AZ00188919), 2258865 (AZ00207402), 2258869 (AZ00204606), 2258866 (AZ00204604), 2258880 (AZ00207405), 2258806 (AZ00182647), 2258807 (AZ00182646), 2609832, 00143468, 2608457, 00143328, 2258913 (AZ00212897), 2258910 (AZ00212896), 2258791 (AZ00179435), 2258790 (AZ00179434, 2258760 (AZ00171167, 2258768 (AZ00164926), 2258769 (AZ00174924), 2258936 (AZ00224504, 2258832 (AZ00190790), 2258833 (AZ00190791), 2258771 (AZ00175846), 2258772 (AZ00175847), 2258808, (AZ00182798), 2258809 (AZ00182800), 2258778 (AZ00176767), 2258779 (AZ00176768), 2258804 (AZ00182420), 2258805 (AZ00182421), 2258787 (AZ00185787), 2258823 (AZ00185786), 2258821 (AZ00185215), 2258822 (AZ00185214), 2258824 (AZ00185923), 2258825 (AZ00185925), 2258774 (AZ00176300), 2258773 (AZ00176299), 2258794 (AZ00179914), 2258795 (AZ00179915), 2258818 (AZ00184585), 2258817 (AZ00184590, 2258858 (AZ00202128), 2258859 (AZ00202129), 2258860 (AZ00202201), 2258861 (AZ00202205), 2655326, 00149215, 2258796 (AZ00181385), 2258797 (AZ00181388), 2258788 (AZ00179108), 2258789 (AZ00179109), 2258819 (AZ00184892), 2258820 (AZ00184889), 2258862 (AZ00202290), 2258863 (AZ0020292), 2258800 (AZ00180896), 2258801 (AZ00180898, 2258813 (AZ00183304), 2258775 (AZ00176620), 2258776 (AZ00176621), 262029, 00145236, 2258864 (AZ00203449, and 2258865 (AZ00203450).The following deficiencies were cited:

20(g) Accuracy of Assessments. The assessment must accurately reflect the resident&#39;s status. §483.20(h) Coordination. A registered nurse must conduct or coordinate each assessment with the apprAccuracy of Assessments - 0641 FederalCorrected Jan 9, 2026

Based on observation, interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure adequate skin assessments and monitoring were completed for newly identified skin conditions for one resident (#155) according to facility policy and professional standards. The deficient practice could lead to care team members not being aware of the status of a resident’s skin condition.

45(d) Unnecessary Drugs-General. Each resident&#39;s drug regimen must be free from unnecessary drugs. An unnecessary drug is any drug when used- §483.45(d)(1) In excessive dose (including duplicaDrug Regimen is Free from Unnecessary Drugs - 0757 FederalCorrected Jan 9, 2026

Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure that medications were administered within ordered parameters and in accordance with accepted standards of practice for one of five sampled residents (Resident #10) who were found to have unnecessary medications. The deficient practice had the potential to cause adverse drug effects and place residents at risk for harm from unnecessary medication that was not clinically indicated at the time of administration.

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Jan 9, 2026

Number of residents sampled:Â 154Number of residents cited:Â 26Based on observation, interview, review of clinical record, and review of facility policy and procedure, facility failed to ensure that residents with an atypical rash received appropriate treatment, isolation, and infection control measures for 24 residents (#155, #36, #50, #185, #186, #41, #51, #53, #54, #55, #85, #188, #99, #180, #189, #106, #9, #123, #190, #150, #153, #14, #31, and #176); failed to ensure staff performed hand hygiene when providing care for one resident (#143); and, failed to ensure enhanced barrier precautions were followed for one resident (#115). The deficient practice could lead to spread of infection.

A director of nursing shall ensure that: R9-10-412.B.7. An unnecessary drug is not administered to a resident.R9-10-412.B.7.Corrected Jan 9, 2026

Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure that medications were administered within ordered parameters and in accordance with accepted standards of practice for one of five sampled residents (Resident #10) who were found to have unnecessary medications. The deficient practice had the potential to cause adverse drug effects and place residents at risk for harm from unnecessary medication that was not clinically indicated at the time of administration.

An administrator shall ensure that: R9-10-422.1. An infection control program is established, under the direction of an individual qualified according to policies and procedures, to prevent the devR9-10-422.1.d.ii.Corrected Jan 9, 2026

Based on observation, interview, review of clinical record, and review of facility policy and procedure, facility failed to ensure that residents with an atypical rash received appropriate treatment, isolation, and infection control measures for 24 residents (#155, #36, #50, #185, #186, #41, #51, #53, #54, #55, #85, #188, #99, #180, #189, #106, #9, #123, #190, #150, #153, #14, #31, and #176); failed to ensure staff performed hand hygiene when providing care for one resident (#143); and, failed to ensure enhanced barrier precautions were followed for one resident (#115). The deficient practice could lead to spread of infection.

Sep 16, 2025Complaint
CleanReport

The onsite complaint survey was conducted on September 16, 2025 and investigated complaints # 00142700 and 00144494There were no deficiencies noted.

Aug 26, 2025Complaint
CleanReport

The complaint survey was conducted on August 26, 2025 through August 27, 2025 with the investigation of complaints: 00142314 and 2599707. No deficiencies were cited.

Aug 14, 2025Complaint
CleanReport

The investigation of complaints 00140880 and 00140964 was conducted on August 14, 2025, There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Mountain Medical and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 58 of 328 (Best)

Ownership & Management

Owners

Bandera Healthcare LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Gandhi, HemangManaging Control - Governing BodyPostl, JasonManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorPeterson, ForrestOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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