North Mountain Medical and Rehabilitation Center
Strong Medicare quality ratings. Still worth an in-person visit before deciding.

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What this means for your family
Choosing North Mountain Medical and Rehabilitation Center means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. While no facility is perfect, the clinical data here is encouraging.
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Mountain Medical has a concerning pattern of complaint-triggered deficiencies, with families reporting issues that led to federal citations for infection control and resident protection from abuse and neglect. The facility has had deficiencies across nursing staffing, safety systems (smoke barriers and electrical), and infection prevention, though all violations have been corrected according to federal records.
Nov 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Routine1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 14, 2022Routine1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 7, 2020Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 8, 2026ComplaintCleanReport
The onsite complaint survey was conducted on April 8, 2026 and investigated complaints #00164898There were no deficiencies noted.
Feb 20, 2026ComplaintCleanReport
An onsite complaint survey was conducted on February 20, 2026 for the investigation of intake # 00158971, 00158975, 00158496. There were no deficiencies cited:
Feb 18, 2026OtherCleanReport
No deficiencies found during this inspection.
Dec 29, 2025ComplaintCleanReport
This complaint survey was conducted on December 29, 2025, with the investigation of complaint: 00152574. No deficiencies were cited.
Nov 18, 2025Complaint
The state compliance survey was conducted on November 18, 2025 through November 25, 2025, in conjunction with the investigation of complaints #s: 2258647 (AZ00188918), 2258648 (AZ00188919), 2258865 (AZ00207402), 2258869 (AZ00204606), 2258866 (AZ00204604), 2258880 (AZ00207405), 2258806 (AZ00182647), 2258807 (AZ00182646), 2609832, 00143468, 2608457, 00143328, 2258913 (AZ00212897), 2258910 (AZ00212896), 2258791 (AZ00179435), 2258790 (AZ00179434, 2258760 (AZ00171167, 2258768 (AZ00164926), 2258769 (AZ00174924), 2258936 (AZ00224504, 2258832 (AZ00190790), 2258833 (AZ00190791), 2258771 (AZ00175846), 2258772 (AZ00175847), 2258808, (AZ00182798), 2258809 (AZ00182800), 2258778 (AZ00176767), 2258779 (AZ00176768), 2258804 (AZ00182420), 2258805 (AZ00182421), 2258787 (AZ00185787), 2258823 (AZ00185786), 2258821 (AZ00185215), 2258822 (AZ00185214), 2258824 (AZ00185923), 2258825 (AZ00185925), 2258774 (AZ00176300), 2258773 (AZ00176299), 2258794 (AZ00179914), 2258795 (AZ00179915), 2258818 (AZ00184585), 2258817 (AZ00184590, 2258858 (AZ00202128), 2258859 (AZ00202129), 2258860 (AZ00202201), 2258861 (AZ00202205), 2655326, 00149215, 2258796 (AZ00181385), 2258797 (AZ00181388), 2258788 (AZ00179108), 2258789 (AZ00179109), 2258819 (AZ00184892), 2258820 (AZ00184889), 2258862 (AZ00202290), 2258863 (AZ0020292), 2258800 (AZ00180896), 2258801 (AZ00180898, 2258813 (AZ00183304), 2258775 (AZ00176620), 2258776 (AZ00176621), 262029, 00145236, 2258864 (AZ00203449, and 2258865 (AZ00203450).The following deficiencies were cited:
Based on observation, interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure adequate skin assessments and monitoring were completed for newly identified skin conditions for one resident (#155) according to facility policy and professional standards. The deficient practice could lead to care team members not being aware of the status of a resident’s skin condition.
Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure that medications were administered within ordered parameters and in accordance with accepted standards of practice for one of five sampled residents (Resident #10) who were found to have unnecessary medications. The deficient practice had the potential to cause adverse drug effects and place residents at risk for harm from unnecessary medication that was not clinically indicated at the time of administration.
Number of residents sampled:Â 154Number of residents cited:Â 26Based on observation, interview, review of clinical record, and review of facility policy and procedure, facility failed to ensure that residents with an atypical rash received appropriate treatment, isolation, and infection control measures for 24 residents (#155, #36, #50, #185, #186, #41, #51, #53, #54, #55, #85, #188, #99, #180, #189, #106, #9, #123, #190, #150, #153, #14, #31, and #176); failed to ensure staff performed hand hygiene when providing care for one resident (#143); and, failed to ensure enhanced barrier precautions were followed for one resident (#115). The deficient practice could lead to spread of infection.
Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure that medications were administered within ordered parameters and in accordance with accepted standards of practice for one of five sampled residents (Resident #10) who were found to have unnecessary medications. The deficient practice had the potential to cause adverse drug effects and place residents at risk for harm from unnecessary medication that was not clinically indicated at the time of administration.
Based on observation, interview, review of clinical record, and review of facility policy and procedure, facility failed to ensure that residents with an atypical rash received appropriate treatment, isolation, and infection control measures for 24 residents (#155, #36, #50, #185, #186, #41, #51, #53, #54, #55, #85, #188, #99, #180, #189, #106, #9, #123, #190, #150, #153, #14, #31, and #176); failed to ensure staff performed hand hygiene when providing care for one resident (#143); and, failed to ensure enhanced barrier precautions were followed for one resident (#115). The deficient practice could lead to spread of infection.
Sep 16, 2025ComplaintCleanReport
The onsite complaint survey was conducted on September 16, 2025 and investigated complaints # 00142700 and 00144494There were no deficiencies noted.
Aug 26, 2025ComplaintCleanReport
The complaint survey was conducted on August 26, 2025 through August 27, 2025 with the investigation of complaints: 00142314 and 2599707. No deficiencies were cited.
Aug 14, 2025ComplaintCleanReport
The investigation of complaints 00140880 and 00140964 was conducted on August 14, 2025, There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
North Mountain Medical and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 58 of 328 (Best)
Ownership & Management
Owners
Bandera Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
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Medicare data downloads
Original nursing home datasets
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