North Hill Nursing and Rehabilitation Ctr, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 185 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 3.0)
- High staff turnover (69%)
- High RN turnover (75%)
Below average in AL · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility has a history of serious safety and neglect concerns that should be carefully investigated before admission. While some families report positive experiences with the therapy team, the recurring reports of understaffing and poor medical oversight are critical red flags; we strongly recommend touring the facility unannounced and speaking with current residents' families.
Google Reviews
Google Reviews
185 reviews on Google“North Hill Nursing and Rehabilitation Center receives highly polarized feedback, with many families reporting severe concerns regarding neglect, poor hygiene, and inadequate staffing. While some reviewers praise the therapy team and individual staff members, a significant number of reports detail life-threatening issues including untreated infections, medication errors, and a lack of basic care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy team
- Some individual staff members provide compassionate care
- Facility is occasionally described as clean and well-kept
Concerns
- Severe understaffing leading to neglect (mentioned by 12 reviewers)
- Poor hygiene and sanitation (dust, bugs, soiled linens) (mentioned by 8 reviewers)
- Medication management and medical neglect (mentioned by 7 reviewers)
- Rude, unprofessional, or uncommunicative staff (mentioned by 9 reviewers)
- Theft of resident property (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 191 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some wonderful praise for your therapy team in recent reviews; could you tell me more about how the therapists work with residents on their daily rehabilitation goals?
- 2With the recent health inspection findings, what specific steps is the facility taking right now to improve cleanliness and sanitation standards in the resident rooms?
- 3How does the nursing team ensure that medication management is handled accurately and timely, especially during shift changes?
- 4What is the protocol for communicating important medical updates or changes in a resident's condition to their family members?
- 5Could you describe what a typical day looks like for residents in terms of daily activities and social engagement?
- 6How does the facility manage staffing levels during the night or weekend hours to ensure every resident receives attentive care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was badly mistreated physically and verbally by this place there were several times I had to make them take her food and change her... this place killed her”
“The air conditioning has been out for over a month in 90+ degrees temperatures in Alabama of all places. Totally unacceptable for family members to suffer! Now there are ginormous bugs just walking around like they pay rent!”
“The only reason I give this place two stars is because of the handful of good nurses and RNA’s. Most of the nurses are rude a lot of the RNA’s are lazy. we did not even finish our stay for our two week rehab because of the care my husband was getting”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Hill has had 23 deficiencies across three surveys, with one complaint filed by families regarding notification requirements. The most frequent issues involve resident rights violations, medication management problems, and infection control lapses. Concerning patterns include recurring resident rights issues across multiple surveys (2019, 2021, 2024) and medication management deficiencies appearing in the most recent inspection. While all deficiencies show correction dates, the persistence of core care issues across years suggests ongoing operational challenges families should investigate further.
Mar 7, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Mar 7, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 19, 2021Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 14, 2019Routine9
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
North Hill Nursing and Rehabilitation Ctr, LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 10 of 29
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit pinehillrehab.com
Medicare data downloads
Original nursing home datasets
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