North Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews
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What this means for your family
While North Healthcare has a history of strong rehab outcomes and a welcoming environment, the recent emergence of serious allegations regarding patient neglect and staff conduct is concerning. We strongly recommend visiting unannounced, specifically checking on hygiene and staff responsiveness, and asking management directly how they are addressing the recent negative feedback.
Google Reviews
Google Reviews
39 reviews analyzed“North Healthcare and Rehabilitation Center receives polarized feedback, with many reviewers praising the facility for its clean, home-like environment and dedicated staff. However, recent critical reviews from 2025 and 2026 highlight serious concerns regarding neglect, poor hygiene, and aggressive behavior by staff members. Families should weigh the long-standing positive reputation against these recent, severe allegations of inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Dedicated and compassionate nursing staff
- Responsive administrative leadership
- Effective physical therapy services
Concerns
- Neglect of basic hygiene and daily care (mentioned by 2 reviewers)
- Unprofessional or aggressive staff behavior (mentioned by 3 reviewers)
- Slow response times to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has 45 residents, how do you ensure that each individual receives consistent, personalized attention for daily hygiene and grooming needs?
- 2With the current staffing levels, what specific protocols are in place to ensure that call lights and requests for assistance are answered in a timely manner?
- 3How does your leadership team foster a professional and supportive environment to ensure that all interactions between staff and residents remain patient and respectful?
- 4I noticed your team is active in responding to feedback online; how do you use that family input to make tangible improvements to the quality of care provided here?
- 5What does a typical daily activity schedule look like for residents to ensure they stay engaged and socially connected within this smaller community?
- 6Since the facility provides physical therapy, how do you coordinate those sessions with the nursing staff to ensure a resident's medical and rehabilitation needs are met simultaneously?
Personalized based on this facility's data
Key Review Excerpts
“The administrator is amazing. The DON has been there for over 20 years. I highly recommend.”
“The care is horrible. Her teeth never got brushed it was Saturday morning. I was yelled at when entering building. I did not see one aid or nurse for over 35 minutes.”
“The physical therapists were extremely good The best one I ever worked with. The nurses were so nice and made it enjoyable to get my insulin and other meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 28 deficiencies across four surveys with one complaint-triggered by families regarding record access. The main problem areas are resident rights, fire safety systems, and building safety compliance. While all issues show correction dates, concerns persist across multiple years in fire safety, exit obstruction, and resident rights, suggesting recurring operational challenges that families should discuss during visits.
Sep 5, 2025Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 12, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Sep 7, 2023Routine13
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 6, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Ownership & Operations
Who Operates This Facility
North Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
46 facilities nationwide
Chain avg rating: 3.1/5 · Rank 29 of 46
Ownership & Management
Owners
North Nursing and Rehab Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit northrehabcenter.com
Medicare data downloads
Original nursing home datasets
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