Norris Square
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
Norris Square is highly regarded for its compassionate staff and ability to keep families connected, making it a strong candidate for those prioritizing emotional support and memory care. Families should be prepared for the premium price point and are encouraged to discuss financial planning with the administration early in the process.
Google Reviews
Google Reviews
9 reviews on Google“Norris Square is consistently praised for its compassionate and professional nursing staff, particularly regarding end-of-life care and maintaining resident connections during difficult times. While families highlight the facility's beauty and the staff's dedication, one reviewer noted that the high cost of care is a significant factor to consider.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- High-quality end-of-life and memory care
- Proactive communication and resident connection efforts
- Beautiful, well-maintained facility
Concerns
- High cost of services
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your end-of-life and memory care, could you share how your team approaches personalized support for residents with complex needs?
- 2I noticed the facility has a very high staffing rating; how does that translate into the amount of one-on-one time residents get with their primary caregivers?
- 3Since the facility is well-maintained and beautiful, what are some of the favorite communal spaces or daily activities where residents tend to socialize and build connections?
- 4I see that you are active in responding to feedback online; how do you typically keep families informed and involved in their loved one’s care plan?
- 5Regarding the recent state health inspections, could you walk me through the steps you’ve taken to address those specific findings and ensure ongoing compliance?
- 6Considering the premium nature of your services, what specific support or resources are included in the cost to ensure the highest quality of life for residents?
Personalized based on this facility's data
Key Review Excerpts
“I could not say enough good about the compassionate and care they gave her. I will forever be grateful to Rhonda and all the amazing staff for the loving care they gave her until the end.”
“During stay at home orders, Norris Square staff have arranged zoom visits for my Dad. This allowed him to visit by video with all his 6 children, and 3 of his siblings and some nieces and nephews from California to New York.”
“Our family has been extremely pleased with the care Norris Square provided to my Grandmother. The staff was professional and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Norris Square has significant ongoing safety concerns, with fire safety systems and electrical equipment deficiencies persisting across all three surveys from 2023-2025. The facility has also had recurring issues with resident rights (particularly maintaining a safe, comfortable environment), medication management, and care quality. One complaint was filed by families regarding pharmacy services, and all deficiencies show correction dates, though the pattern of repeated violations in critical safety areas raises concerns.
Dec 10, 2025Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Oct 24, 2024Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 3, 2023Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nov 3, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Payment Denial
Nov 3, 2023
16-day denial
Ownership & Operations
Who Operates This Facility
Norris Square
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 8 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes and Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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