Nippenose Valley Village
Families consistently rate this highly — reviewers highlight beautifully decorated interior and exterior. Schedule a visit to confirm the fit.
based on 34 Google reviews
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What this means for your family
The facility offers a beautiful and clean environment that many find comforting for loved ones. However, you should investigate recent reports of high staff turnover and communication gaps with management to ensure your family member will receive consistent care.
Google Reviews
Google Reviews
34 reviews on Google“Nippenose Valley Village is frequently praised for its beautiful, well-decorated physical environment and caring staff members. However, a recent review raises significant concerns regarding high staff turnover, poor communication from management, and perceived profit-driven motives.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully decorated interior and exterior
- Caring and warm staff members
- Clean and well-maintained environment
- Pleasant scenic surroundings
Concerns
- High staff turnover and poor attitude among some employees
- Lack of communication from management/owners
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The grounds and decor here are absolutely beautiful; how do you incorporate the scenic surroundings into the daily experience for residents?
- 2We've heard wonderful things about the warmth of the staff; how do you ensure that same level of care and consistency is maintained across all shifts?
- 3What is the best way for our family to stay in regular, clear contact with the management team regarding updates on our loved one?
- 4Could you tell us more about the variety of social activities and special events planned for the residents each month?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate care and notifying the family?
- 6How do you approach staff training to ensure every team member provides the high-quality, attentive care this community is known for?
Personalized based on this facility's data
Key Review Excerpts
“I feel comforted that my Mom is in such a beautiful place with wonderful and caring staff.”
“Beautifully decorated inside and out. The food is good and the care is wonderful.”
“I have a friend staying here, warm..inviting..activities...staff friendly and caring...clean....well done”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2019 and 2024, Nippenose Valley Village underwent 19 inspections, resulting in 10 clean reports and 22 documented violations. Findings included issues regarding emergency procedure documentation, fire department notifications, and maintenance of safety equipment like carbon monoxide detectors. Some inspections also noted discrepancies in dietary compliance and the proper handling of resident privacy information.
Aug 1, 2024Routine
There was no First Aid certified staff working during certain periods, despite the requirement for at least one certified person per 50 residents.
Bed rails and a bed enabler were not covered, creating a potential threat of limb entrapment.
Sanitary conditions were not maintained as a resident's glucometer was found with blood on it.
Residents in room 9 did not have an operable lamp or bedside lighting source available.
Food items, including pancake mix and salt, were not stored in closed or sealed containers.
Apr 10, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 16, 2024RoutineCleanReport
No deficiencies found during this inspection.
Dec 8, 2022RoutineCleanReport
No deficiencies found during this inspection.
May 17, 2022Routine
A resident refused prescribed medication and the physician was not notified of the refusal.
May 4, 2021Routine
Resident contracts incorrectly listed transportation as a paid service despite the facility not providing a vehicle or transportation.
The personnel file for a staff member did not contain a finalized PA background check meeting OAPSA requirements.
Required emergency telephone numbers were not posted near the telephone in a resident's room.
A resident's annual medical evaluation was not completed within the required timeframe.
Apr 20, 2021RoutineCleanReport
No deficiencies found during this inspection.
Feb 18, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Nippenose Valley Village INC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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