Nightingale Nursing and Rehab Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 103 Google reviews
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What this means for your family
This facility is frequently praised for its rehabilitation therapy, making it a strong candidate for post-surgery recovery. However, families of long-term residents should be cautious; multiple reviewers report significant issues with staffing levels and communication. We strongly recommend visiting during off-hours and asking specifically how the facility manages care protocols and family updates for long-term residents.
Google Reviews
Google Reviews
103 reviews on Google“Nightingale Nursing and Rehab Center receives polarized feedback, with many families praising the rehabilitation therapy team and the kindness of individual staff members. However, significant concerns exist regarding inconsistent staffing levels, poor communication, and lapses in basic care protocols, particularly for long-term residents. Families should be aware that experiences appear to vary widely depending on the specific department and shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and compassionate individual staff members
- Clean and well-maintained facility environment
- Helpful administrative follow-up after discharge
Concerns
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication and lack of coordination regarding care plans (mentioned by 4 reviewers)
- Substandard food quality and dining experience (mentioned by 3 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve the daily dining experience and food quality for residents?
- 2With the current staffing levels, what is your facility's process for ensuring timely responses to call lights and requests for assistance?
- 3Could you walk me through how your team coordinates and communicates care plan updates to family members to ensure we are always in the loop regarding our loved one's health?
- 4Given the focus on physical and occupational therapy here, how are these sessions integrated into a resident's daily schedule to ensure they stay engaged and active?
- 5What specific protocols do you have in place to maintain consistent cleanliness and hygiene standards throughout the resident living areas?
- 6In the event of a sudden medical change or emergency, what is your facility's process for stabilizing the resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The skilled nursing is a definite & affirmative JOKE. Only 6 days in our family was shocked at the lack of care. This facility did not follow recommended protocol given for his specific health care needs.”
“Administration is too busy to focus on troubleshooting medical issues, ignorance runs amuck, cleanliness is not a priority, and communication is non-existent among the staff and with family.”
“Excellent place to rehab after a surgery staff is great therapists are excellent nurses are awesome food is great overall experience five stars this is my second time I've been there in 2 years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 deficiencies, indicating ongoing concerns about care quality at this facility. The most recurring issues involve medication management, resident care and treatment, and medical record keeping. While all deficiencies show correction dates, problems persist across multiple surveys from 2023 through 2025, suggesting some care areas may need continued attention before visiting.
Feb 20, 2026Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Feb 28, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Feb 29, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Nightingale Nursing and Rehab Center
for profit
Ownership & Management
Owners
Erie Snf Operations Holdings LLC
Owner · Organization
Bab Grantor Trust
Owner (parent company) · Organization
Cth Irrevocable Trust
Owner (parent company) · Organization
Sri Nightingale LLC
Owner (parent company) · Organization
Braun, Dov
Owner (parent company)
Gottesman, Daniel
Owner (parent company)
Isaac, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit nightingalenrc.com
Medicare data downloads
Original nursing home datasets
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