Nhc Healthcare, Scott
Strong Medicare quality ratings; families often praise effective physical rehab therapy. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While some families report successful rehab outcomes and attentive care, there are serious, recurring reports of poor hygiene and lack of responsiveness to patient needs. We strongly recommend visiting during off-hours and weekends to verify that the facility maintains its standards when staffing levels may be lower.
Google Reviews
Google Reviews
18 reviews on Google“NHC HealthCare, Scott receives polarized feedback, with some families praising the rehab therapy and friendly staff, while others report significant concerns regarding hygiene and patient safety. Critics highlight issues with cleanliness, medication management, and responsiveness to basic patient needs, while supporters emphasize the facility's effectiveness in physical recovery.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical rehab therapy
- Welcoming and friendly staff
- Strong communication from specific care teams
Concerns
- Poor hygiene and lack of basic room cleanliness (mentioned by 2 reviewers)
- Understaffing leading to neglect of patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 3-star staffing rating, how do you ensure that residents receive timely assistance with daily needs like hygiene and call-light response?
- 2I noticed some feedback regarding room cleanliness; could you walk me through your current housekeeping schedule and how you ensure consistent standards for resident living spaces?
- 3With the physical rehab program being a noted strength, how do you integrate those therapy goals into the daily routine for residents who are not in active sessions?
- 4How does your team manage medication administration to ensure accuracy and consistency, especially during shift changes?
- 5What specific protocols are in place to handle medical emergencies, and how do you communicate updates to family members during those critical moments?
- 6Since you have a smaller capacity of 49 residents, how does that intimate setting help your team provide more personalized attention compared to larger facilities?
Personalized based on this facility's data
Key Review Excerpts
“Very bad within 21 hours they left the patient without access to the nurses call button . Plus her room was a mess with used blood stained bandage laying on the floor and it was not her or her roommates.”
“All the staff was friendly, caring, and attentive to his needs. They always kept me in the loop as to his status including any changes in medication or concerns.”
“I know you have limited help but these people depend on the caregiver.they stay in there room no pajamas cause they have to use bathroom a lot it's awful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a relatively clean inspection record with 9 deficiencies across 4 surveys, though families did file a complaint in 2023 regarding failure to properly report suspected abuse or neglect. The most recurring issue has been infection control, cited twice in different years. All deficiencies have been corrected by the facility, and most issues appear isolated to single surveys rather than persistent problems.
Apr 8, 2026Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 16, 2022Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2019Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Scott
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 16 of 65 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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