Nhc Healthcare - North Augusta
Strong Medicare quality ratings; families often praise professional and friendly rehab therapy team. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
This facility has a history of highly inconsistent care. While some families report excellent rehab outcomes, there are recurring, serious allegations regarding hygiene, sedation, and staffing responsiveness. If you choose this facility, it is critical to visit frequently and unannounced to monitor your loved one's condition and ensure medical orders are being followed.
Google Reviews
Google Reviews
37 reviews on Google“NHC HealthCare - North Augusta receives highly polarized feedback, with some families praising the professional rehab staff and others reporting severe neglect. Critical concerns include reports of patients being over-sedated, long delays in responding to call lights, and failures in basic hygiene and medical care. Families considering this facility should be aware of the stark contrast between positive experiences with individual staff members and recurring complaints regarding management and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly rehab therapy team
- Helpful social work and administrative staff
- Clean and comfortable physical environment
- Effective communication for some families
Concerns
- Inadequate staffing and slow response to call lights (mentioned by 6 reviewers)
- Allegations of over-sedation or use of 'sleepy meds' (mentioned by 4 reviewers)
- Poor hygiene and failure to change patients regularly (mentioned by 3 reviewers)
- Neglect of medical orders and wound care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current process for monitoring and responding to resident call lights, especially during evening or weekend shifts?
- 2Could you walk me through your facility's protocols for medication management and how you ensure that prescribed treatments, particularly for wound care, are consistently followed?
- 3What specific steps does your team take to maintain high standards of personal hygiene and regular assistance with daily grooming for residents?
- 4Since your rehab team is highly regarded, how do you integrate their expertise into the daily care plans of long-term residents who may not be in active therapy?
- 5How do you approach the use of medications for sleep or behavioral management, and what is your process for keeping families informed about any changes to a loved one's medication regimen?
- 6What opportunities are available for residents to engage in social activities or community life to ensure they feel active and connected while living here?
Personalized based on this facility's data
Key Review Excerpts
“My only regret with NHC is that I wasn't able to get my mother there sooner. We experienced a level of care here that far exceeded any other facility she has ever been in.”
“They do not change patience some times for two and three days. Some care and some do not. It smells like urine. They do not change the water. Serve patients food they can’t eat.”
“My Friend was there 4 weeks, took 4 days to get surgical wounds changed for Hip surgery and medication correction the Dr only comes in 1 x a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2024 that revealed significant issues with medication management, respiratory care, infection control, and resident rights regarding self-administered medications. The facility had prior deficiencies in 2022 involving infection control protocols, feeding tubes, and bed rail safety. While all violations have reported correction dates, the pattern of complaint-triggered deficiencies suggests families should carefully evaluate current care quality during visits.
Oct 17, 2024Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 1, 2022Routine4
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Nhc Healthcare - North Augusta
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 35 of 65
Ownership & Management
Owners
Ussery, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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