Nursing HomeMedicaid

Nhc Healthcare - North Augusta

Strong Medicare quality ratings; public reviewers often praise professional and friendly rehab therapy team. Still worth an in-person visit.

350 Austin Graybill, North Augusta, SC 29841|192 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 40 Google reviews

(803) 278-4272 Directions Website

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What this means for your family

Nhc Healthcare - North Augusta has a strong overall Medicare rating. Public reviewers frequently mention: professional and friendly rehab therapy team and helpful social work and administrative staff. Review the component ratings and current source records before deciding.

Google Reviews

41 public Google reviews available

NHC HealthCare - North Augusta receives highly polarized feedback, with some families praising the professional rehab staff and others reporting severe neglect. Critical concerns include reports of patients being over-sedated, long delays in responding to call lights, and failures in basic hygiene and medical care. Families considering this facility should be aware of the stark contrast between positive experiences with individual staff members and recurring complaints regarding management and oversight.

Quality Themes

Tap a score for details

Strengths

Professional and friendly rehab therapy team
Helpful social work and administrative staff
Clean and comfortable physical environment
Effective communication for some families

Concerns

Inadequate staffing and slow response to call lights (mentioned by 6 reviewers)
Allegations of over-sedation or use of 'sleepy meds' (mentioned by 4 reviewers)
Poor hygiene and failure to change patients regularly (mentioned by 3 reviewers)
Neglect of medical orders and wound care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 41 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the importance of timely assistance, what is your current process for monitoring and responding to resident call lights, especially during evening or weekend shifts?
2Could you walk me through your facility's protocols for medication management and how you ensure that prescribed treatments, particularly for wound care, are consistently followed?
3What specific steps does your team take to maintain high standards of personal hygiene and regular assistance with daily grooming for residents?
4Since your rehab team is highly regarded, how do you integrate their expertise into the daily care plans of long-term residents who may not be in active therapy?
5How do you approach the use of medications for sleep or behavioral management, and what is your process for keeping families informed about any changes to a loved one's medication regimen?
6What opportunities are available for residents to engage in social activities or community life to ensure they feel active and connected while living here?

Personalized based on this facility's data

Key Review Excerpts

“My only regret with NHC is that I wasn't able to get my mother there sooner. We experienced a level of care here that far exceeded any other facility she has ever been in.”

Memory care family member · 2026★★★★★

“They do not change patience some times for two and three days. Some care and some do not. It smells like urine. They do not change the water. Serve patients food they can’t eat.”

Visitor · 2026★☆☆☆☆

“My Friend was there 4 weeks, took 4 days to get surgical wounds changed for Hip surgery and medication correction the Dr only comes in 1 x a week.”

Friend of resident · 2024★☆☆☆☆

Source: 41 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.48hrs

64%

Registered nurses for medical care

Total Nursing

3.49hrs

85%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for the flu

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

95.5%

90.6%

Aiken

82.4%

Residents with depression symptoms

↓ Lower is better

This Facility1.9%

Mixed vs Avgs

Here

1.9%

12.8%

3.1%

Aiken

1.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.7%

Better than Avg

Here

97.7%

93.5%

91.7%

Aiken

94.5%

Residents whose walking got worse

↓ Lower is better

This Facility11.7%

Better than Avg

Here

11.7%

14.1%

12.7%

Aiken

15.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility16.6%

Mixed vs Avgs

Here

16.6%

15.4%

15.3%

Aiken

20.2%

Residents needing more daily help over time

↓ Lower is better

This Facility11.2%

Better than Avg

Here

11.2%

13.9%

11.9%

Aiken

14.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.1%

Better than Avg

Here

90.1%

82.0%

81.5%

Aiken

83.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility74.6%

Worse than Avg

Here

74.6%

79.8%

78.0%

Aiken

79.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Mixed vs Avgs

Here

1.8%

1.6%

1.5%

Aiken

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 2 · near SC avg (3.7)

4 complaint-triggered findings

Families filed complaints in 2024 that revealed significant issues with medication management, respiratory care, infection control, and resident rights regarding self-administered medications. The facility had prior deficiencies in 2022 involving infection control protocols, feeding tubes, and bed rail safety. While all violations have reported correction dates, the pattern of complaint-triggered deficiencies suggests families should carefully evaluate current care quality during visits.

Mar 5, 2026Routine2 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 17, 2024Complaint4 findings

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 1, 2022Routine4 findings

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nhc Healthcare - North Augusta

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

69 facilities nationwide

Chain avg rating: 3.9/5 · Rank 35 of 65

Ownership & Management

Owners

Ussery, Robert

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Moorhouse, BradleyManaging Control - Governing BodyMoorhouse, BradleyOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerAhmed, ZulfiqarManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(803) 278-4272

nhccare.com

350 Austin Graybill

North Augusta, SC 29841

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

40 reviews from families & visitors

Official Website

Visit nhccare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.