Nhc Healthcare, Glasgow
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews
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What this means for your family
While some families have had positive experiences with long-term care, recent reports of unprofessional staff behavior and poor communication with administration are concerning. If you are considering this facility, we strongly recommend scheduling an unannounced visit to observe staff-resident interactions and asking for a detailed explanation of their family communication protocols.
Google Reviews
Google Reviews
15 reviews analyzed“NHC Healthcare in Glasgow receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff conduct and communication. While some families have reported positive experiences with long-term care, others describe unprofessional behavior, poor facility hygiene, and problematic interactions with administration regarding patient care and family access.”
Quality Themes
Tap a score for detailsStrengths
- Long-term care stability
- Professional staff interactions (noted by some)
- Dementia care support during pandemic
Concerns
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
- Poor communication and conflict with administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
Questions for Your Tour
- 1With your experience in providing dementia care support, what specific daily activities or engagement programs do you have in place to keep residents mentally active?
- 2How does the administration ensure that communication remains clear and consistent between the nursing staff and family members?
- 3What specific steps is the facility taking to maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
- 4In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
- 5We've heard great things about the stability of your long-term care team; how do you approach training new staff to ensure they maintain that professional standard of interaction with residents?
- 6How do you manage the transition for a new resident to ensure they feel comfortable and well-integrated into the community during their first few weeks?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is so ridiculously rude to the residents it's unbelievable when you call to complain the administrator wants to tell you that she wasn't in the room and neither were you when all reality I was in the room for a couple of the occasions.”
“The bathrooms all stunk to high heavens of poop. There were dirty briefs in all the trash cans and trash was falling out of it. The staff was rude.”
“Thankfully the heroes that work at NHC have kept their patients as comforted as possible without their families. Dad has seemed very well kept and his usual happy go lucky se”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 20 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems are identified through routine inspections rather than family reports. The most recurring issues involve fire safety systems, resident privacy protections, and building safety compliance. All deficiencies have been corrected by the facility, though privacy violations appeared in both 2019 and 2024 surveys, suggesting this area may need ongoing attention.
Mar 10, 2026Complaint6
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Dec 13, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jun 28, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 29, 2018Routine2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 13, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Glasgow
for profit
Chain Affiliation
National Healthcare Corporation
65 facilities nationwide
Chain avg rating: 3.9/5 · Rank 55 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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