Nhc Healthcare, Farragut
Strong Medicare quality ratings; families often praise high-quality physical and occupational therapy. Still worth an in-person visit.
based on 185 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and a beautiful, clean environment, which may be suitable for short-term rehab. However, families should be aware of significant, recurring concerns regarding understaffing and medication management. We strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios and how the facility handles medication verification.
Google Reviews
Google Reviews
185 reviews on Google“NHC Healthcare, Farragut receives highly polarized feedback, with many families praising the facility as a clean, professional, and compassionate environment for rehab and long-term care. However, a significant number of reviewers report serious concerns regarding chronic understaffing, medication administration errors, and poor responsiveness to patient needs. While many visitors highlight the high quality of physical therapy and the welcoming atmosphere, others describe a decline in standards and neglectful care.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Clean and well-maintained facility
- Professional and welcoming front-desk staff
- Compassionate individual staff members
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Medication management errors and mismanagement (mentioned by 7 reviewers)
- Poor food quality, including cold meals and lack of variety (mentioned by 6 reviewers)
- Inadequate hygiene and failure to assist with basic needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 187 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed the facility has a 4-star staffing rating; could you walk me through your process for ensuring timely responses when a resident needs assistance with daily hygiene or personal care?
- 3How does your nursing team manage medication administration, and what specific protocols are in place to ensure accuracy and prevent errors?
- 4With the dining experience being a priority, could you tell me about the current meal rotation and how you ensure food is served at the appropriate temperature?
- 5How do you handle medical emergencies or urgent health changes during the evening and weekend hours when staffing levels may fluctuate?
- 6Since you have a dedicated front-desk team, what is the best way for families to stay updated on their loved one's care and communicate any concerns directly to management?
Personalized based on this facility's data
Key Review Excerpts
“The nurses,nurse practitioner,CNAs,physical therapy,dietary,and recreation staff have all been proficient and caring.They have seen my dad through COVID,pneumonia,and multiple urinary tact infections.”
“They are woefully understaffed, undertrained and irresponsible. Residents are not treated with care (often left in their own filth and in soiled bedding), the food provided is awful.”
“They mismanaged her heart medications & diuretics causing her to swell 30 pounds of fluid. She developed pulmonary edema and require”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 14 deficiencies across two surveys, including a significant cluster of 11 violations in September 2023. The most frequent issues involve care planning, quality of care (including wound and incontinence care), and dietary safety. While all deficiencies have correction dates, the 2023 survey revealed widespread problems across multiple care areas that families should discuss during visits.
Feb 11, 2026Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 13, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 30, 2020Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Farragut
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 49 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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