Nhc Healthcare, Cookeville
Strong Medicare quality ratings; families often praise exceptional physical therapy team. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean environment, making it a strong contender for rehab. However, you must be proactive regarding patient advocacy; due to reported staffing shortages, ensure you have a clear line of communication with the nursing station and monitor call button response times during your visits.
Google Reviews
Google Reviews
36 reviews on Google“NHC HealthCare in Cookeville receives highly polarized feedback, with many families praising the facility for its exceptional rehab therapy and caring individual staff members. However, significant concerns persist regarding chronic understaffing, which frequently leads to delayed responses to call buttons and lapses in basic patient care. Families considering this facility should weigh the high quality of clinical therapy against the potential for inconsistent attention due to staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy team
- Clean and well-maintained facility
- Compassionate individual nursing and CNA staff
- Strong communication with families
Concerns
- Chronic understaffing leading to delayed call button response (mentioned by 3 reviewers)
- Inconsistent nursing care and lack of empathy from some staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2Since communication with families is a known strength here, what is your preferred method for keeping us updated on our loved one's daily well-being?
- 3How do you ensure that call button responses remain timely and that residents' needs are met promptly during busy shifts?
- 4Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 5What is your process for handling medical emergencies or changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social outings do you organize to keep the residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapists, along with the nursing and care staff, put our fears at ease. The treated my fil with dignity and patience. And above all else, gave him hope.”
“Some of the staff are absolutely phenomenal; LPN Lonna, CNA Courtney, and PTA Emily truly cared about my relative and did everything in their power to make her feel comfortable.”
“The staff is amazing, the every thing is kept clean and you can see that that is a priority. My mom stayed for about 2 months for rehab after back surgery. The care she was given was impeccable!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare Cookeville has 10 deficiencies across 3 surveys with no complaint-triggered issues, indicating families haven't filed federal reports. Problems center on care planning and assessment, food safety, and fire safety systems. All deficiencies have correction dates, though food safety issues appeared in both 2019 and 2025 surveys, suggesting some problems may recur despite reported corrections.
Feb 12, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 5, 2020Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 6, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Cookeville
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 10 of 65 (Best)
Ownership & Management
Owners
National Health CORP Leveraged Employee Stock Ownership Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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