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Strong Medicare quality ratings; public reviewers often praise exceptional physical therapy team. Still worth an in-person visit.
based on 37 Google reviews
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Nhc Healthcare, Cookeville has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical therapy team and clean and well-maintained facility. Review the component ratings and current source records before deciding.
NHC HealthCare in Cookeville receives highly polarized feedback, with many families praising the facility for its exceptional rehab therapy and caring individual staff members. However, significant concerns persist regarding chronic understaffing, which frequently leads to delayed responses to call buttons and lapses in basic patient care. Families considering this facility should weigh the high quality of clinical therapy against the potential for inconsistent attention due to staffing shortages.
Quality Themes
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Concerns
Rating Trends
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Distribution · 49 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The therapists, along with the nursing and care staff, put our fears at ease. The treated my fil with dignity and patience. And above all else, gave him hope.”
“Some of the staff are absolutely phenomenal; LPN Lonna, CNA Courtney, and PTA Emily truly cared about my relative and did everything in their power to make her feel comfortable.”
“The staff is amazing, the every thing is kept clean and you can see that that is a priority. My mom stayed for about 2 months for rehab after back surgery. The care she was given was impeccable!!”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
NHC Healthcare Cookeville has 10 deficiencies across 3 surveys with no complaint-triggered issues, indicating families haven't filed federal reports. Problems center on care planning and assessment, food safety, and fire safety systems. All deficiencies have correction dates, though food safety issues appeared in both 2019 and 2025 surveys, suggesting some problems may recur despite reported corrections.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nhc Healthcare, Cookeville
for profit
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 1 of 65 (Highest rating)
Owners
National Health CORP Leveraged Employee Stock Ownership Trust
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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