Nhc Healthcare, Chattanooga
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 99 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and CNA training program, which often results in a very friendly and welcoming environment. However, families should be aware of reports regarding slow response times and staffing shortages; we recommend visiting during off-hours and asking specifically how the facility manages call lights and patient hygiene during shift changes.
Google Reviews
Google Reviews
99 reviews on Google“NHC Healthcare Chattanooga receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and effective CNA training program. However, several families have reported serious concerns regarding neglect, slow response times to call lights, and inconsistent communication. Prospective families should be aware that while many long-term residents and students have positive experiences, there are recurring reports of staffing shortages impacting basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Highly regarded CNA training program
- Friendly and welcoming staff
- Strong physical therapy and rehab services
Concerns
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Understaffing leading to neglect or poor hygiene (mentioned by 4 reviewers)
- Inconsistent food quality and order accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 200 residents, what specific protocols are in place to ensure call lights are answered promptly and that residents receive timely assistance?
- 2I noticed the facility has a highly regarded CNA training program; how does this focus on education translate into the day-to-day quality of care and hygiene support for residents?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timely administration for residents?
- 4With physical therapy and rehab being a noted strength here, how are these services integrated into the daily routine for residents who need ongoing support?
- 5How do you manage the dining experience to ensure that meals are both nutritious and delivered accurately according to each resident's specific dietary needs?
- 6What is your current strategy for maintaining consistent communication with families regarding changes in a resident's health or daily status?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean, organized, well staffed, and attentive to their clients.”
“I had to change her diaper because she had bedsores. At 5 in the morning, a nurse came in to change her, so I went to the bathroom; with in 5 minutes, I found my mother with vomit all over her & The nurse disappeared.”
“Push your call light and 36 min later... Still no one they have like call light buzzers are just part of the norm and TOTALLY IGNORE THEM!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues in care planning and assessment across multiple surveys, with the same deficiencies appearing in 2022 and again in 2024, suggesting persistent problems with developing complete care plans and conducting accurate resident assessments. Food safety and nutrition deficiencies also repeated between 2022 and 2024. Families filed complaints in 2023 regarding building safety and blocked emergency exits, though all deficiencies have been corrected according to the facility.
Oct 16, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 13, 2023Complaint2
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jan 12, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2019Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Chattanooga
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 29 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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