New Richland Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (72%)
- High RN turnover (73%)
Bottom 25% in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · $122,605 in fines
What this means for your family
New Richland Care Center is well-regarded for its cleanliness and dedicated staff, making it a potentially comfortable home for your loved one. However, because multiple reviewers have consistently flagged understaffing and communication gaps, we strongly recommend asking the administration for their current staff-to-resident ratios and their specific process for updating families on care changes.
Google Reviews
Google Reviews
39 reviews on Google“New Richland Care Center is frequently praised for its clean, cozy, small-town atmosphere and a staff described as caring and professional. However, multiple reviewers have raised significant concerns regarding chronic understaffing and occasional lapses in communication and hygiene protocols.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained building
- Inviting, small-town atmosphere
- Effective medical care and management
Concerns
- Chronic understaffing (mentioned by 4 reviewers)
- Lack of communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 4-star staffing rating but some families have expressed concerns about consistency, how do you ensure that residents receive regular, personalized attention throughout the week?
- 2I noticed the facility has a very inviting, small-town atmosphere; how does this environment influence the daily activities and social engagement opportunities for the 45 residents living here?
- 3Communication is a top priority for our family; what specific protocols do you have in place to keep families updated on their loved one’s health status and any changes in their care plan?
- 4With the recent focus on improving health inspection outcomes, what specific steps is the leadership team taking to address the recent deficiencies and ensure the highest quality of care?
- 5Since you have a strong reputation for effective medical management, could you walk us through how your nursing team coordinates with outside specialists or handles urgent medical situations for residents?
- 6How do you balance the intimate, small-facility feel of New Richland with the demands of maintaining consistent, high-quality care for all 45 residents?
Personalized based on this facility's data
Key Review Excerpts
“Miracle workers, angels.....seriohsly you'll not find a better place for your family members in need of professional, competent, medical care. My father was so sick with an illness before coming. He's happy and no hospital stays for so long now!”
“There are a lot of great people that work here. However, there is a breakdown in the system where families aren't communicated with and basic hand hygiene isn't happening. I refused to have my loved ones care compromised.”
“Very clean facility. Could use more staff. The staff that is there pulls together when working short. Especially during Covid. The mood there is very upbeat & the staff is very friendly to the residents & visitors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Over half of the deficiencies at New Richland Care Center resulted from family complaints, raising concerns about responsiveness to resident needs. The facility has struggled with recurring issues in infection control, quality oversight, and resident safety across multiple years. While all violations show correction dates, the pattern of repeated problems in infection prevention, administrative oversight, and accident prevention suggests ongoing challenges families should investigate during visits.
Mar 31, 2026Routine2
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 19, 2025Complaint4
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Feb 19, 2025Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 18, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Nov 18, 2024
$79,694
Payment Denial
Nov 18, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
New Richland Care Center
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit newrichlandcarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.