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Nursing HomeMedicaid

New Mexico State Veterans Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

992 South Broadway, Truth or Consequences, NM 87901131 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 34 Google reviews

5
4
3
2
1

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What this means for your family

This facility is frequently praised for its cleanliness and the friendliness of its frontline staff, making it a comfortable environment for many residents. However, families should be aware of reported challenges with administrative stability and communication; we recommend scheduling an in-person tour to observe staff-to-resident interactions and asking specific questions about their current staffing retention and communication protocols.

Google Reviews

Google Reviews

34 reviews on Google
The New Mexico State Veterans Home receives polarized feedback, with recent reviews highlighting a clean environment and friendly staff, while others raise significant concerns regarding administrative turnover and communication. Families appreciate the facility's cleanliness and the dedication of frontline workers, but some have reported serious issues with staff stability and responsiveness. Prospective families should carefully weigh these reports of high staff turnover against the positive experiences regarding daily care and facility maintenance.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and attentive frontline staff
  • Private room accommodations
  • Responsive to family inquiries

Concerns

  • High staff turnover and reliance on travel nurses (mentioned by 2 reviewers)
  • Difficulty reaching staff via telephone (mentioned by 2 reviewers)
  • Poor hygiene practices (e.g., lack of gloves) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(6)'19(2)'21(1)'23(1)'25(6)'26(6)

Distribution · 37 analyzed

5
22
4
2
3
4
2
0
1
9

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that you rely on a mix of permanent and travel staff, how do you ensure continuity of care and consistent communication with families?
  • 2I noticed some feedback regarding communication accessibility; what is the most reliable way for us to get in touch with the nursing team if we have urgent questions?
  • 3Could you walk us through your current protocols for hygiene and infection control during daily care routines like dressing or feeding?
  • 4With medication management being a critical priority for us, what specific systems do you have in place to ensure accuracy and timely administration for residents?
  • 5What steps are you taking to improve the dining experience and variety for residents, as we understand that is an area you are currently focusing on?
  • 6How do you handle medical emergencies or sudden changes in a resident's health status, and how quickly would we be notified in those situations?

Personalized based on this facility's data


Key Review Excerpts

My husband‘s room is very clean. I like it because he has his room of his own in his own bathroom. I love the place.

Long-term resident's family · 2025★★★★

The administrative staff here is a total nightmare. They go through staff like I change my underwear, EVERYDAY. IF, you value your loved ones safety and well-being, look elsewhere for stability.

Family member · 2024☆☆☆☆

The front line workers all work very hard to keep the patients clean and presentable. The facility is clean without odors.

Family member · 2023★★★★★
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
5.98hrs
OK
All nurses + aides combined
Staff Turnover
82%
Lower is better (< 30% = good)
RN Turnover
72%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.6%
Worse than Avg
Here
76.6%
US
93.4%
NM
97.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Mixed vs Avgs
Here
3.1%
US
12.1%
NM
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
19.4%
NM
20.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.0%
Worse than Avg
Here
91.0%
US
95.5%
NM
98.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
19.5%
NM
14.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.1%
Worse than Avg
Here
9.1%
US
5.3%
NM
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility48.3%
Worse than Avg
Here
48.3%
US
79.8%
NM
86.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility49.2%
Worse than Avg
Here
49.2%
US
81.8%
NM
86.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
1.6%
NM
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Near state avg (16.6)
9 complaint-triggered
$44,226 in fines

This facility has faced recurring deficiencies across multiple surveys, with families filing formal complaints that triggered 9 additional inspections. The most persistent problem areas involve care planning and resident assessments, medication management, and resident rights issues. While all deficiencies show correction dates, the pattern of repeated issues in the same care areas—particularly care planning problems appearing in surveys from 2022 through 2024—suggests ongoing challenges with fundamental care processes that families should discuss during visits.

Dec 27, 2024Routine
11
0742Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Dec 27, 2024Complaint
2
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

Sep 10, 2024Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

May 8, 2024Complaint
3
0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 25, 2023Routine
18
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Aug 25, 2023Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Dec 27, 2024

$44,226

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Mexico State Veterans Home

Organization Type

government

Ownership & Management

Key personnel

State of New MexicoManagerHatley, BrentManagerShull, KennethManagerState of New MexicoTrustee of the SnfState of New MexicoAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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