New Mexico State Veterans Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
This facility is frequently praised for its cleanliness and the friendliness of its frontline staff, making it a comfortable environment for many residents. However, families should be aware of reported challenges with administrative stability and communication; we recommend scheduling an in-person tour to observe staff-to-resident interactions and asking specific questions about their current staffing retention and communication protocols.
Google Reviews
Google Reviews
34 reviews on Google“The New Mexico State Veterans Home receives polarized feedback, with recent reviews highlighting a clean environment and friendly staff, while others raise significant concerns regarding administrative turnover and communication. Families appreciate the facility's cleanliness and the dedication of frontline workers, but some have reported serious issues with staff stability and responsiveness. Prospective families should carefully weigh these reports of high staff turnover against the positive experiences regarding daily care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive frontline staff
- Private room accommodations
- Responsive to family inquiries
Concerns
- High staff turnover and reliance on travel nurses (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Poor hygiene practices (e.g., lack of gloves) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you rely on a mix of permanent and travel staff, how do you ensure continuity of care and consistent communication with families?
- 2I noticed some feedback regarding communication accessibility; what is the most reliable way for us to get in touch with the nursing team if we have urgent questions?
- 3Could you walk us through your current protocols for hygiene and infection control during daily care routines like dressing or feeding?
- 4With medication management being a critical priority for us, what specific systems do you have in place to ensure accuracy and timely administration for residents?
- 5What steps are you taking to improve the dining experience and variety for residents, as we understand that is an area you are currently focusing on?
- 6How do you handle medical emergencies or sudden changes in a resident's health status, and how quickly would we be notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“My husband‘s room is very clean. I like it because he has his room of his own in his own bathroom. I love the place.”
“The administrative staff here is a total nightmare. They go through staff like I change my underwear, EVERYDAY. IF, you value your loved ones safety and well-being, look elsewhere for stability.”
“The front line workers all work very hard to keep the patients clean and presentable. The facility is clean without odors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring deficiencies across multiple surveys, with families filing formal complaints that triggered 9 additional inspections. The most persistent problem areas involve care planning and resident assessments, medication management, and resident rights issues. While all deficiencies show correction dates, the pattern of repeated issues in the same care areas—particularly care planning problems appearing in surveys from 2022 through 2024—suggests ongoing challenges with fundamental care processes that families should discuss during visits.
Dec 27, 2024Routine11
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Dec 27, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Sep 10, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
May 8, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 25, 2023Routine18
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Aug 25, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Dec 27, 2024
$44,226
Ownership & Operations
Who Operates This Facility
New Mexico State Veterans Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit nmhealth.org
Medicare data downloads
Original nursing home datasets
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