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Nursing HomeMedicaid Investigative

New Martinsville Health & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

225 Russell Avenue, New Martinsville, WV 26155100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 24 Google reviews

5
4
3
2
1
New Martinsville Health & Rehab Nursing Home in New Martinsville, WV — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)

Bottom 25% in WV · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $49,442 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its rehabilitation therapy and compassionate nursing staff, making it a strong candidate for short-term recovery. However, given the serious allegations regarding resident treatment and medication management, we strongly advise families to conduct unannounced visits and maintain frequent, direct communication with the clinical team to ensure consistent care.

Google Reviews

Google Reviews

24 reviews analyzed
New Martinsville Health & Rehab receives a high volume of positive feedback praising the kindness and attentiveness of the nursing and therapy staff. However, there are serious, albeit less frequent, allegations regarding poor treatment of residents, inadequate food quality, and issues with medication management. Families should weigh the strong rehabilitation outcomes reported by some against the concerning reports of inconsistent care and facility hygiene.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean7.0Activities8.0Meds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Kind and attentive nursing staff
  • Effective rehabilitation therapy team
  • Clean and well-maintained facility environment
  • Compassionate administrative leadership

Concerns

  • Inconsistent quality of care and resident mistreatment (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(18)4.22025(5)5.02026(2)

Distribution

5
22
4
0
3
0
2
1
1
1

How They Respond to Reviews

96%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the leadership team engages with the community online; how does that same level of communication translate to how you update families on a resident's daily progress?
  • 2We have heard great things about the rehabilitation therapy team here; could you tell us more about how the therapists work with residents to meet their specific mobility goals?
  • 3What specific protocols do you have in place to ensure medication management is handled with 100% accuracy and consistency?
  • 4Since the facility looks so clean and well-maintained, could you tell us a bit about the daily activity schedule and how residents stay engaged with the community?
  • 5How does the nursing staff handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 6What steps are being taken to ensure that the quality of dining and food service is consistent and meets the nutritional needs of every resident?

Personalized based on this facility's data


Key Review Excerpts

The stars of my stay were Jason and Sarah from Occupational and Physical therapy. Thanks to those work, I was able to leave on the 17th and head home.

Rehab patient · 2026★★★★★

The facility is very clean and the staff is terrific! They answer any questions you have and make your loved one feel like they matter - this is huge when deciding where to place your family member

Long-term resident's family · 2024★★★★★

Incredible, caring floor staff that treat residents with great dignity and respect. Understanding, compassionate administrator. Clinical team always willing to listen.

Long-term resident's family · 2024★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility69.5%
Worse than Avg
Here
69.5%
US
12.1%
WV
7.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility67.5%
Worse than Avg
Here
67.5%
US
93.4%
WV
96.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
19.5%
WV
27.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
15.4%
WV
14.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
15.3%
WV
17.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
WV
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.5%
Better than Avg
Here
83.5%
US
79.7%
WV
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.0%
Worse than Avg
Here
4.0%
US
1.6%
WV
1.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.9%
Mixed vs Avgs
Here
80.9%
US
81.8%
WV
78.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (13.8)
12 complaint-triggered
$49,442 in fines

This facility faces concerning issues with families filing 12 complaint-triggered deficiencies related to abuse protection, resident care, and resident rights. The facility shows recurring problems across nutrition and dietary management, resident rights, and fire safety that persist across multiple surveys from 2022 to 2024. While all deficiencies are marked as corrected, the pattern of repeated violations in core care areas warrants careful consideration during any visit.

Oct 16, 2025Complaint
1
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 27, 2025Routine
7
0814ModerateCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0331MinorCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

Aug 27, 2025Complaint
2
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 11, 2024Routine
26
0812SevereCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0585ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0645ModerateCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0814ModerateCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0770MinorCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0921MinorCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0712MinorCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jun 11, 2024Complaint
6
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0742SevereCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0609ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 21, 2024Complaint
2
0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0800MinorCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

Federal Penalties

Fine

Feb 18, 2024

$49,442

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Martinsville Health & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

40 facilities nationwide

Chain avg rating: 2.2/5 · Rank 37 of 40 (Worst)

Ownership & Management

Owners

Wv Gen 2 Snf Operations Holdings LLC

Owner · Organization

100%

Key personnel

Chipps, JenniferW-2 Managing EmployeeSterling, PhillipOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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