New Martinsville Health & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in WV · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $49,442 in fines
What this means for your family
This facility is highly regarded for its rehabilitation therapy and compassionate nursing staff, making it a strong candidate for short-term recovery. However, given the serious allegations regarding resident treatment and medication management, we strongly advise families to conduct unannounced visits and maintain frequent, direct communication with the clinical team to ensure consistent care.
Google Reviews
Google Reviews
24 reviews analyzed“New Martinsville Health & Rehab receives a high volume of positive feedback praising the kindness and attentiveness of the nursing and therapy staff. However, there are serious, albeit less frequent, allegations regarding poor treatment of residents, inadequate food quality, and issues with medication management. Families should weigh the strong rehabilitation outcomes reported by some against the concerning reports of inconsistent care and facility hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Effective rehabilitation therapy team
- Clean and well-maintained facility environment
- Compassionate administrative leadership
Concerns
- Inconsistent quality of care and resident mistreatment (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community online; how does that same level of communication translate to how you update families on a resident's daily progress?
- 2We have heard great things about the rehabilitation therapy team here; could you tell us more about how the therapists work with residents to meet their specific mobility goals?
- 3What specific protocols do you have in place to ensure medication management is handled with 100% accuracy and consistency?
- 4Since the facility looks so clean and well-maintained, could you tell us a bit about the daily activity schedule and how residents stay engaged with the community?
- 5How does the nursing staff handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6What steps are being taken to ensure that the quality of dining and food service is consistent and meets the nutritional needs of every resident?
Personalized based on this facility's data
Key Review Excerpts
“The stars of my stay were Jason and Sarah from Occupational and Physical therapy. Thanks to those work, I was able to leave on the 17th and head home.”
“The facility is very clean and the staff is terrific! They answer any questions you have and make your loved one feel like they matter - this is huge when deciding where to place your family member”
“Incredible, caring floor staff that treat residents with great dignity and respect. Understanding, compassionate administrator. Clinical team always willing to listen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility faces concerning issues with families filing 12 complaint-triggered deficiencies related to abuse protection, resident care, and resident rights. The facility shows recurring problems across nutrition and dietary management, resident rights, and fire safety that persist across multiple surveys from 2022 to 2024. While all deficiencies are marked as corrected, the pattern of repeated violations in core care areas warrants careful consideration during any visit.
Oct 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 27, 2025Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Construct fire resistant interior walls.
Aug 27, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 11, 2024Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 11, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 21, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Federal Penalties
Fine
Feb 18, 2024
$49,442
Ownership & Operations
Who Operates This Facility
New Martinsville Health & Rehab
for profit
Chain Affiliation
Hill Valley Healthcare
40 facilities nationwide
Chain avg rating: 2.2/5 · Rank 37 of 40 (Worst)
Ownership & Management
Owners
Wv Gen 2 Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit newmartinsvillehr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.