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Nursing HomeMedicaid Investigative

New Iberia Manor South

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

600 Bayard St, New Iberia, LA 70560100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 102 Google reviews

5
4
3
2
1
New Iberia Manor South Nursing Home in New Iberia, LA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (17 vs median 7)

Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Worst in NEXION HEALTH chain · $8,169 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and professional admissions staff, making it a visually appealing choice. However, families should be vigilant regarding daily care; we strongly recommend unannounced visits to ensure your loved one is receiving necessary assistance with feeding and hygiene, as these are the primary areas of concern reported by families.

Google Reviews

Google Reviews

102 reviews on Google
New Iberia Manor South receives a high volume of positive reviews praising the cleanliness of the facility and the friendliness of the staff, particularly the admissions team. However, a subset of families reports serious concerns regarding neglect, specifically citing issues with hygiene, assistance with feeding, and inadequate monitoring of vulnerable residents. While many visitors describe a welcoming and professional environment, the recurring reports of neglect suggest inconsistent care quality.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming staff
  • Efficient and compassionate admissions process
  • Professional therapy and nursing services

Concerns

  • Neglect regarding basic needs like feeding and hygiene (mentioned by 3 reviewers)
  • Inadequate monitoring of residents (mentioned by 2 reviewers)
  • Poor quality or cold food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'20(1)'22(23)'24(24)'26(9)

Distribution · 104 analyzed

5
91
4
5
3
0
2
2
1
6

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent state inspection findings, what specific steps is the leadership team taking to improve the quality of care and address those regulatory concerns?
  • 2I noticed some feedback regarding meal quality and dining experiences; could you walk me through how you ensure residents receive warm, nutritious, and appetizing meals?
  • 3How does your nursing team ensure that residents receive consistent assistance with daily hygiene and feeding needs, especially during peak hours?
  • 4With the current staffing levels, how do you ensure that residents are monitored closely enough to prevent falls or other safety issues?
  • 5I see that you have a very active presence on Google; how do you use that feedback loop to improve the daily life and activities for your residents?
  • 6In the event of a sudden change in a resident's health, what is the exact process for notifying the family and coordinating with their primary physician?

Personalized based on this facility's data


Key Review Excerpts

My sister and aunt are both residents of New Iberia Manor South. As a nurse who has worked at many nursing homes in the past, I would not trust the care of my loved ones to any other facility.

Long-term resident's family · 2023★★★★★

My experience while visiting my love one Joseph Darby it was very disappointing because every time I went he was always by himself. If he couldn't feed himself why wouldn't someone have been there to make sure he ate?

Long-term resident's family · 2024★★☆☆☆

Rasheika James was truly amazing! From the very first call, she was kind, patient, and went above and beyond to help us get placement for our loved one.

New resident's family · 2025★★★★★
Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
25%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility38.6%
Worse than Avg
Here
38.6%
US
15.5%
LA
22.8%
Iberia
23.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.7%
Worse than Avg
Here
37.7%
US
15.3%
LA
20.1%
Iberia
19.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.6%
Worse than Avg
Here
38.6%
US
19.5%
LA
23.2%
Iberia
27.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Iberia
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
93.4%
LA
92.8%
Iberia
98.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
5.3%
LA
5.2%
Iberia
5.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
79.8%
LA
76.2%
Iberia
72.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.6%
Better than Avg
Here
89.6%
US
81.8%
LA
84.8%
Iberia
85.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
LA
3.3%
Iberia
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Above state avg (8.3)
16 complaint-triggered
$8,169 in fines

New Iberia Manor South has concerning patterns with families filing multiple complaints and recurring issues across surveys. The facility has struggled with care planning (appearing in 7 surveys), resident rights violations, and dietary/nutrition services. While all deficiencies show correction dates, the repeated nature of problems—particularly around proper care planning, protecting resident rights, and ensuring adequate nutrition—suggests ongoing operational challenges that families should investigate thoroughly before considering placement.

Jan 7, 2026Complaint
1
0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Jul 23, 2025Routine
10
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 30, 2025Complaint
4
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Mar 25, 2025Complaint
2
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 11, 2024Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 23, 2024Routine
16
0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Feb 8, 2024

$8,169

Payment Denial

Feb 8, 2024

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Iberia Manor South

Organization Type

for profit

Chain Affiliation

Chain Name

Nexion Health

Chain Size

52 facilities nationwide

Chain avg rating: 2.3/5 · Rank 43 of 51 (Worst)

Ownership & Management

Owners

Nexion Health of Ohi INC

Owner · Organization

100%

Nexion Health Leasing, INC.

Owner (parent company) · Organization

Nexion Health, INC.

Owner (parent company) · Organization

Bolt, Bretton

Owner (parent company)

Kirley, Francis

Owner (parent company)

Key personnel

Doerr, KevinW-2 Managing EmployeeHerdrich, WilliamOfficer / DirectorKirley, FrancisOfficer / DirectorReid, JohnOfficer / DirectorRiner, MeeraOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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