New Horizon Lodge, INC.
Limited public data on New Horizon Lodge, INC.. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
While some family members report their loved ones are very happy and well-cared for here, the presence of a serious report regarding bed bugs cannot be ignored. If you choose this facility, you should specifically ask management about their current pest control protocols and recent inspection results.
Google Reviews
Google Reviews
14 reviews on Google“Families may find comfort in the facility's history of providing good care to residents and its generally positive reputation among some long-term families. However, there are serious, critical reports regarding pest infestations, specifically bed bugs and bug bites, which should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Positive long-term resident experiences
- Staff effort to assist residents
- Generally pleasant facility atmosphere
Concerns
- Presence of bed bugs and insect bites
- Issues with check-in technology/machines
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dedicated effort your staff puts into assisting residents; how do you ensure that level of personalized care remains consistent during shift changes?
- 2What specific protocols do you have in place for regular deep cleaning and pest prevention to ensure a comfortable and hygienic environment for all residents?
- 3Could you walk us through your process for managing medical emergencies or sudden health changes during the overnight hours?
- 4What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
- 5We noticed your team is very responsive to feedback; how does the facility typically involve families in the process of addressing any new concerns or facility improvements?
- 6How do you manage the check-in and visitor management systems to ensure both security and ease of access for visiting family members?
Personalized based on this facility's data
Key Review Excerpts
“They took really good care of my mom”
“MY grandmother loves it here. I would definitely recommend this place for your loved ones. He/she will be in the best care possible at New Horizon Lodge.”
“I am one of the nurses that goes to see a patient there. Recently when I went one of my patients was covered in bug bites yet med tech said it wasn’t scabies, so One Day I decided to enter the restroom and next thing you know I saw three bed bugs in the floor walking I feel bad for the residents getting bit by these bugs .”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 30, 2026OtherClean
FACILITY EVALUATION REPORT
Dec 17, 2025InspectionClean
The facility underwent a required one-year annual inspection and was generally found to be compliant across reviewed areas such as structure, bedrooms, and basic safety equipment. The report notes that one technical violation (TV) will be issued, but no specific Type A or Type B deficiencies were detailed in the provided text.
Sep 3, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on the facility. The allegations regarding staff conduct and resident care were investigated through interviews with residents and staff. Ultimately, the Licensing Program Analyst found insufficient evidence to substantiate any of the reported violations, and no citations were issued.
Sep 3, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on the facility. The allegations regarding staff conduct and resident care were investigated through interviews with residents and staff. Ultimately, the Licensing Program Analyst found insufficient evidence to substantiate any of the reported violations, and no citations were issued.
Sep 3, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on the facility. The allegations regarding staff conduct and resident care were investigated through interviews with residents and staff. Ultimately, the Licensing Program Analyst found insufficient evidence to substantiate any of the reported violations, and no citations were issued.
Sep 3, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on the facility. The allegations regarding staff conduct and resident care were investigated through interviews with residents and staff. Ultimately, the Licensing Program Analyst found insufficient evidence to substantiate any of the reported violations, and no citations were issued.
Feb 21, 2025ComplaintClean
This report details a complaint investigation conducted on February 21, 2025, regarding four allegations: medication mismanagement, incontinence care, personal rights violations, and lack of transportation. The investigation found that all four allegations were unsubstantiated, meaning there was insufficient evidence to prove any violations occurred.
Feb 21, 2025ComplaintClean
This report details a complaint investigation conducted on February 21, 2025, regarding four allegations: medication mismanagement, incontinence care, personal rights violations, and lack of transportation. The investigation found that all four allegations were unsubstantiated, meaning there was insufficient evidence to prove any violations occurred.
Ownership & Operations
Who Operates This Facility
New Horizon Lodge, INC.
GLEN E GOLDSMITH
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit newhorizon.app
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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