New Haven Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 36 Google reviews
Watch New Haven Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families have had positive experiences with the hospice and nursing staff, the most recent reviews indicate a concerning decline in basic hygiene and personal care. We strongly advise you to conduct unannounced visits during weekends or evenings to verify current staffing levels and cleanliness standards before making a decision.
Google Reviews
Google Reviews
36 reviews on Google“New Haven Care Center receives highly polarized feedback, with long-term family members often praising the staff's compassion and the facility's cleanliness. However, recent reviews highlight severe concerns regarding basic hygiene, neglect of personal care needs, and inadequate staffing levels. Families should be aware of the significant discrepancy between reports of excellent care and recent accounts of poor sanitation and unresponsive nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean, odor-free environment
- Supportive hospice and end-of-life care
- Family-oriented atmosphere
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
- Poor hygiene and sanitation (urine/fecal matter left on furniture) (mentioned by 2 reviewers)
- Failure to assist with basic personal care like hearing aids and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that level of attentive care remains consistent throughout every shift?
- 2With the focus on a clean and odor-free environment, what specific protocols do you have in place for daily room cleaning and personal hygiene assistance?
- 3How does the care team communicate important updates or changes in health status to family members to ensure we are always in the loop?
- 4What is your process for ensuring residents receive help with their daily personal care needs, such as managing hearing aids or getting dressed?
- 5In the event of a medical emergency during the night, what is the immediate protocol for resident care and family notification?
- 6Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad lives there but is being moved somewhere else. I went to visit twice and both times there was urine stains on his sheets and a smeer of fecal matter on his chair.”
“My grandfather has been living here for close to a year now. On multiple occasions family has went to visit and his teeth, and hearing aids have not been put in at ALL.”
“The staff took wonderful care of her. They were always attentive and interacted with her. The facility was immaculately clean and always felt warm and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Haven Care Center shows a pattern of recurring safety and care issues across multiple surveys, with 25 deficiencies spanning fire safety systems, daily care assistance, and accident prevention. Problems with smoke detection systems, emergency power, and resident safety supervision have persisted across surveys from 2022 to 2023, though the facility has provided correction dates for all cited deficiencies.
Mar 21, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 15, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 4, 2022Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
New Haven Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit newhavencarecenter.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.