New Glarus Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 7)
- High staff turnover (56%)
- High RN turnover (54%)
Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · $93,025 in fines · Abuse citation
What this means for your family
New Glarus Home offers a clean, modern environment and a therapy team that many families find highly effective. However, given the recent, serious reports of neglect and staffing shortages, we strongly recommend you visit during off-hours and ask management specifically how they ensure consistent care protocols are followed on weekends and evenings.
Google Reviews
Google Reviews
51 reviews on Google“New Glarus Home is frequently praised for its beautiful, clean facility and a staff that many families describe as compassionate and attentive. However, there is a recurring pattern of concern regarding understaffing, which some reviewers claim leads to neglected care, missed hygiene routines, and poor communication during administrative interactions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and friendly nursing staff
- Effective rehabilitation therapy programs
- Welcoming and family-oriented environment
Concerns
- Understaffing leading to neglect (mentioned by 3 reviewers)
- Inconsistent care protocols and communication (mentioned by 2 reviewers)
- Poor front desk/administrative responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on improving administrative responsiveness, what is the best way for family members to reach leadership or get updates on their loved one's care?
- 2I noticed the facility has a strong reputation for rehabilitation; how do you ensure that therapy progress is consistently communicated to the family?
- 3With the current staffing levels, how does the team manage medication administration to ensure accuracy and timeliness for every resident?
- 4I appreciate that the facility actively engages with online feedback; how do you use that family input to refine your daily care protocols?
- 5What specific steps are in place to ensure that care remains consistent and attentive, especially during shift changes or busy times of the day?
- 6Could you walk me through how your team handles medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“My Dad just returned home after spending a month at the New Glarus Home. He had such wonderful care. The Home was always clean, friendly, and very welcoming.”
“My husband entered New Glarus Home due to a dementia diagnosis. He was cared for with the utmost care and regard by all his staff.”
“The rehab was good, however they are SO understaffed nurses were floating from floor to floor and putting residences to bed at 6 pm nightly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Glarus Home shows concerning patterns with families filing 20 complaints that triggered federal inspections across recent surveys. The facility has recurring issues with accident prevention and safety supervision, medication management, and food service quality that appear multiple times across different inspection periods. While all identified deficiencies show correction dates, the frequency of complaints and repeated safety violations suggest ongoing operational challenges families should carefully evaluate during visits.
Feb 16, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 29, 2025Complaint2
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 17, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 5, 2024Routine22
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Dec 5, 2024
$60,466
Payment Denial
Dec 5, 2024
29-day denial
Ownership & Operations
Who Operates This Facility
New Glarus Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit nghome.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.