New Castle Nursing & Rehab
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
New Castle Nursing & Rehab is highly recommended for its warm, attentive staff and effective communication with families, making it a strong choice for rehab and long-term care. However, because some families have reported issues with physician responsiveness, we recommend that you meet with the attending doctor early in the admission process to ensure your expectations for medical oversight are aligned.
Google Reviews
Google Reviews
29 reviews analyzed“New Castle Nursing & Rehab is highly regarded by many families for its compassionate and attentive nursing staff, particularly in rehab and long-term care settings. While the majority of reviews praise the facility for its friendly atmosphere and effective communication, families should be aware of potential concerns regarding physician responsiveness and medical oversight, as noted in past experiences.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective communication with families
- Strong rehab therapy outcomes
- Friendly and welcoming environment
Concerns
- Lack of responsiveness or poor communication from the attending physician (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the 5-star rating for nursing care, how does your team ensure that level of attentiveness carries over into daily social activities and resident engagement?
- 2I noticed your rehab therapy outcomes are highly regarded; could you explain how your therapy team coordinates with nursing staff to support residents during their recovery?
- 3With a smaller facility of 60 residents, how does your administration ensure that communication with attending physicians remains consistent and proactive for family members?
- 4I see that you have a 2-star CMS staffing rating; could you walk me through your current staffing model and how you ensure residents receive timely assistance during peak hours?
- 5How does your team handle medical emergencies or urgent changes in a resident's health, and what is the typical process for keeping families informed in those moments?
- 6Since your team is active in responding to feedback online, what is the best way for us to maintain that open line of communication once our loved one is settled in?
Personalized based on this facility's data
Key Review Excerpts
“The staff was in constant communication with us on everything from therapy to meals to making sure that doctors appointments were scheduled. The staff made us feel like family and we were so thankful for all they did.”
“The staff, nurses rehab and even the lunch ladies were very nice. We loved them all dearly. They did a very good job with him.”
“The staff where very nice. But the doctor was unfeeling and wouldn't listen about her condition. So i took her out and took her straight to her doctor who put her in the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Castle Nursing & Rehab has 22 deficiencies across three surveys, with no complaints filed by families. The facility shows recurring issues with fire safety systems, electrical equipment, and building maintenance across multiple inspections, indicating persistent problems with facility infrastructure and safety systems. While all deficiencies show correction dates, the pattern of repeated violations in similar areas suggests ongoing challenges with maintaining proper safety standards.
Jul 9, 2025Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 24, 2020Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 6, 2018Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
New Castle Nursing & Rehab
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 260 (Best)
Ownership & Management
Owners
Providence Group of Kentucky LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit newcastlehc.com
Medicare data downloads
Original nursing home datasets
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