New Beginnings
Reviewer concerns include unprofessional and rude staff behavior (mentioned by 4 reviewers) — investigate before committing.
based on 6 Google reviews
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What this means for your family
This facility has received consistent complaints regarding staff professionalism and communication, particularly regarding phone responsiveness and interactions with residents. Families should exercise extreme caution and consider visiting in person multiple times to observe staff-resident interactions before committing to this facility.
Google Reviews
Google Reviews
6 reviews on Google“New Beginnings faces significant criticism regarding staff professionalism, particularly concerning a specific employee named Mary who is frequently cited for poor communication and rude behavior. Families report issues with phone responsiveness and inconsistent visitation policies, suggesting a lack of accountability in management.”
Quality Themes
Tap a score for detailsStrengths
- None identified in qualitative feedback
Concerns
- Unprofessional and rude staff behavior (mentioned by 4 reviewers)
- Poor communication and phone responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the intimate size of 12 residents, how do you ensure consistent and personalized communication with family members regarding daily updates?
- 2Could you walk me through your current process for training staff to ensure interactions with residents and families remain professional and supportive at all times?
- 3What is the best way for families to reach the care team, and how do you ensure that phone inquiries are addressed promptly?
- 4With a small community of 12, what does a typical day of social engagement look like to ensure residents feel connected and active?
- 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local healthcare providers?
- 6How do you foster a positive and collaborative culture among your staff to ensure residents feel respected and well-cared for throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My dad calls my sister 2 times a day at a certain time & when Mary is working she either doesn't answer or she says "she doesn't want to talk today."”
“my family an i have had the worst time with Mary, she never answers the phone, she makes up the weirdest rules. and she yells at my grandpa!”
“The staff is bad. The staff is rude and non careing.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has several Special Investigation Reports on file, which are conducted in response to complaints. No specific rule violations or deficiencies were detailed in the provided profile text.
Mar 13, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 4, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 19, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jun 23, 2024OtherCleanReport
No deficiencies found during this inspection.
May 20, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Country House Care, L.L.C.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.