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Nursing HomeMedicaid Investigative

Nathan Richard Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

700 East Highland Avenue, Nevada, MO 6477268 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 16 Google reviews

5
4
3
2
1
Nathan Richard Health Care Center Nursing Home in Nevada, MO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 10)
  • High staff turnover (68%)

Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Worst in RELIANT CARE MANAGEMENT chain · $38,532 in fines

Source: Medicare data

What this means for your family

While the facility is praised for its cleanliness and dedicated nursing staff, recent reports of severe understaffing are concerning. Families should conduct a site visit during off-hours to observe staff-to-resident ratios and ask management directly about their plans to address staffing shortages.

Google Reviews

Google Reviews

16 reviews on Google
Nathan Richard Health Care Center receives polarized feedback, with families praising the compassionate nursing staff and cleanliness while others report significant management and staffing issues. While some visitors highlight excellent therapy and attentive care, multiple reviewers express frustration with administrative responsiveness and chronic understaffing that impacts resident care.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0Activities8.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Kind and accommodating nursing staff
  • Clean and well-maintained facility
  • Excellent therapy services
  • Effective communication from specific nursing leadership

Concerns

  • Chronic understaffing leading to poor resident care (mentioned by 2 reviewers)
  • Poor administrative responsiveness and management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.02021(2)3.72022(3)3.52023(4)5.02024(1)5.02025(6)3.02026(2)

Distribution · 18 analyzed

5
12
4
2
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the kindness of your nursing staff; how do you ensure that this level of personal care remains consistent for every resident?
  • 2Since some families have noted great communication from your nursing leadership, what is the best way for us to stay updated on our loved one's daily well-being?
  • 3With the recent inspections, what specific steps is the facility taking to address staffing levels and ensure there is always enough support for the residents?
  • 4We are very impressed by the cleanliness of the facility; how does the team manage daily upkeep to maintain such a well-maintained environment?
  • 5Could you tell us more about the therapy services available here and how they help residents maintain their mobility?
  • 6What does a typical day look like in terms of social activities and engagement for the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff is very kind and accommodating. We were able to use the activity room to celebrate my mother-in-law's 87th birthday.

Long-term resident's family · 2023★★★★

Since she arrived she has received excellent therapy, the staff never misses a beat with telling her bye when they are leaving for the day.

Long-term resident's family · 2022★★★★★

Anna and the team are so wonderful. Great communication. Phenomenal client care. They love each of their patients so well.

Family member · 2023★★★★★
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
33%
Registered nurses for medical care
Total Nursing
2.26hrs
55%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
93.4%
MO
84.4%
Vernon
98.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility54.1%
Worse than Avg
Here
54.1%
US
12.1%
MO
16.7%
Vernon
3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility59.3%
Worse than Avg
Here
59.3%
US
15.5%
MO
23.6%
Vernon
17.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility45.0%
Worse than Avg
Here
45.0%
US
14.4%
MO
19.1%
Vernon
19.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility48.2%
Worse than Avg
Here
48.2%
US
19.5%
MO
25.4%
Vernon
23.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility73.0%
Worse than Avg
Here
73.0%
US
95.5%
MO
90.9%
Vernon
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility9.1%
Worse than Avg
Here
9.1%
US
81.8%
MO
65.9%
Vernon
96.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Above state avg (12.0)
4 complaint-triggered
$38,532 in fines

This facility has persistent issues with medication management and safety protocols across all four surveys, indicating ongoing systemic problems. The most recurring problems involve medication errors and pharmacy oversight, fire safety and building compliance, and infection control measures. Families have filed complaints leading to citations for inadequate abuse reporting and antibiotic monitoring. While all deficiencies show correction dates, the repeated violations in core care areas suggest difficulty maintaining consistent standards and warrant careful consideration during visits.

Mar 19, 2026Complaint
1
0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Dec 30, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 28, 2025Routine
20
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0843Potential for harm · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 28, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jun 16, 2023Routine
20
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Nov 6, 2020Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Federal Penalties

Fine

Feb 28, 2025

$69,107

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nathan Richard Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Reliant Care Management

Chain Size

32 facilities nationwide

Chain avg rating: 1.1/5 · Rank 8 of 29 (Worst)

Ownership & Management

Owners

Reliant Care Group LLC

Owner · Organization

Rcg INC

Owner (parent company) · Organization

Richard J Destefane Revocable Living Trust

Owner (parent company) · Organization

Destefane, Richard

Owner (parent company)

Key personnel

Destefane, RichardOfficer / DirectorReliant Care Management Company LLCManagerArshad, AbdullahManagerDestefane, RichardManagerWillis, LawrenceManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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