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Nursing HomeMedicaid Investigative

Nassawadox Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9468 Hospital Road, Nassawadox, VA 23413145 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 24 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (29 vs median 11.0)

Bottom 25% in VA · Critically understaffed (RN) · Worst in EASTERN HEALTHCARE GROUP chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded for its compassionate staff and active rehabilitation programs, making it a strong candidate for recovery. While the overall feedback is excellent, families should observe staff-resident interactions during visits to ensure the bedside manner aligns with your expectations.

Google Reviews

Google Reviews

24 reviews on Google
Nassawadox Rehabilitation and Nursing receives high praise for its compassionate, patient-centered staff and effective rehabilitation services. While most reviewers report positive experiences with care quality and staff responsiveness, there is a minor note regarding inconsistent interpersonal treatment from some nursing personnel.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation department
  • Patient-centered care approach
  • Engaging activities in the memory unit

Concerns

  • Inconsistent nursing staff bedside manner (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.32020(3)4.02022(1)4.72024(3)4.92025(19)5.02026(1)

Distribution · 27 analyzed

5
21
4
4
3
0
2
0
1
2

How They Respond to Reviews

79%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
  • 2Given the recent focus on improving your health inspection outcomes, what specific steps is the leadership team taking to address those findings and enhance the quality of care?
  • 3While many families praise the compassion of your team, how do you ensure that bedside manner and communication remain consistently warm and supportive across all shifts?
  • 4With 145 residents, how do you manage staffing levels to ensure that every resident receives the individualized attention they need throughout the day?
  • 5I’ve heard great things about your memory unit activities; could you walk me through a typical week of engagement opportunities for residents there?
  • 6In the event of a sudden medical change, what is your specific protocol for notifying family members and coordinating with local emergency medical services?

Personalized based on this facility's data


Key Review Excerpts

The staff at Nassawadox Rehabilitation Center were incredibly caring and compassionate to my Nana during her stay. They went above and beyond to make sure she was comfortable, supported, and well cared for.

Memory care family member · 2025★★★★★

Love the Memory unit. We dance ,listen to music and have fun with the residents

Local Guide/Visitor · 2025★★★★

A facility that focuses on getting each patient out of bed and engaging in activities. Staff is focused on individual centered approach.

Family member · 2025★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.9%
Worse than Avg
Here
82.9%
US
95.5%
VA
94.0%
Northampton
94.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.5%
VA
20.4%
Northampton
25.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Mixed vs Avgs
Here
7.7%
US
12.1%
VA
16.9%
Northampton
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
14.4%
VA
15.3%
Northampton
15.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.4%
Worse than Avg
Here
11.4%
US
5.3%
VA
5.6%
Northampton
4.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.4%
VA
22.0%
Northampton
23.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
79.8%
VA
73.6%
Northampton
63.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.2%
Mixed vs Avgs
Here
73.2%
US
81.8%
VA
73.9%
Northampton
70.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
VA
1.2%
Northampton
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
Well above state avg (14.5)
4 complaint-triggered

This facility shows concerning patterns with families filing complaints about financial mismanagement and abuse investigations, leading to four complaint-triggered violations. Recurring issues span resident rights protections, medication management, and care planning, with problems persisting across multiple surveys from 2017 to 2023. While the facility reports correcting deficiencies, the pattern of 57 total violations including serious concerns about abuse protection and financial security warrants careful consideration.

Sep 7, 2023Complaint
2
0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Jun 30, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 20, 2022Routine
30
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0563Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0570Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 8, 2019Routine
17
0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 9, 2017Routine
6
0157Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0280Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Allow residents the right to participate in the planning or revision of care and treatment.

0309Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide necessary care and services to maintain or improve the highest well being of each resident .

0314Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

0323Potential for harm · IsolatedCorrected

Environmental Deficiencies

Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

0441Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have a program that investigates, controls and keeps infection from spreading.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nassawadox Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Eastern Healthcare Group

Chain Size

18 facilities nationwide

Chain avg rating: 1.3/5 · Rank 7 of 17 (Worst)

Ownership & Management

Owners

Va Snf Operations Holdings LLC

Owner · Organization

100%

Jj United Tr

Owner (parent company) · Organization

50%

Key personnel

Taylor, TenilleW-2 Managing EmployeeShapiro, AkivaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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