Myrtle Point Rehabilitation & Care
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 9.0)
Bottom 25% in OR · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in SAPPHIRE HEALTH SERVICES chain · $59,140 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility has historically received positive feedback, the recent reports of medication errors and billing disputes are highly concerning. We strongly advise families to conduct an in-person tour and ask specifically about their process for medication administration and how they handle family communication during emergencies.
Google Reviews
Google Reviews
9 reviews on Google“Myrtle Point Rehabilitation & Care presents a stark contrast between recent positive ratings and severe allegations of neglect and mismanagement. While some visitors appreciate the facility's atmosphere, recent reports highlight critical failures in medication administration, communication, and billing transparency.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff atmosphere
- Clean facility environment
- Short-term rehab services
Concerns
- Poor communication and unresponsiveness to family inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from the community; how do you typically keep families updated on a resident's daily progress or changes in their care?
- 2With the focus on short-term rehab services, what does the daily activity schedule look like to help residents regain their strength and stay engaged?
- 3Can you walk me through your specific protocols for medication management to ensure everything is administered accurately and on time?
- 4In the event of a medical emergency during the night, what is the immediate process for contacting both the medical team and the family?
- 5How does the facility approach addressing and resolving any care concerns or state-related compliance updates to ensure the highest standard of safety?
- 6What are some of the favorite social activities or group outings that the residents here look forward to most?
Personalized based on this facility's data
Key Review Excerpts
“My mother was treated horrible there. They didn't give her the proper medications, canceled a pre-arranged doctor's appt. with no notice to the doctor or the family, lied about personal items being lost and being thrown away.”
“No one answers the phone there or return calls. We have left 5 messages.”
“Friendly staff, clean facility, and positive vibes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous reports triggering 45 deficiencies across multiple surveys, with recurring issues in resident protection from abuse and neglect, nursing care quality, and medication management. The facility has faced persistent problems with care planning, infection control, and dietary services spanning several years. While all identified issues show correction dates, the frequency of complaints and repeated deficiencies in critical care areas suggest ongoing operational challenges.
Apr 10, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 8, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 8, 2024Routine13
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 8, 2024Complaint15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2024Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Sep 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Aug 2, 2023
$59,140
Ownership & Operations
Who Operates This Facility
Myrtle Point Rehabilitation & Care
for profit
Chain Affiliation
Sapphire Health Services
8 facilities nationwide
Chain avg rating: 1.8/5 · Rank 7 of 8 (Worst)
Ownership & Management
Owners
Becker, Andrew
Owner
Hilty, Lisa
Owner
Morris, Bryan
Owner
Ricker, Kevin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit sapphireatmyrtlepoint.com
Medicare data downloads
Original nursing home datasets
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