Muscogee Manor & Rehabilitation Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
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What this means for your family
While the facility has a dedicated staff that provides quality rehab care, the physical environment is aging and requires significant maintenance. Families should be proactive about monitoring their loved ones' daily needs and maintaining frequent contact with administration, as staffing shortages have been a recurring concern for multiple families.
Google Reviews
Google Reviews
65 reviews on Google“Muscogee Manor & Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated nursing and CNA staff for their care, while others report significant concerns regarding facility maintenance and staffing levels. The building is frequently described as old and in need of physical updates, and several reviewers have raised alarms about inconsistent communication and understaffing. Families considering this facility should be prepared for a wide variance in experiences, ranging from excellent rehab support to serious complaints about neglect.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective rehabilitation therapy programs
- Active community and church engagement
- Polite front desk and administrative support
Concerns
- Chronic understaffing leading to poor patient care (mentioned by 4 reviewers)
- Facility is old, dated, and in need of physical repairs (mentioned by 3 reviewers)
- Poor communication regarding patient status and discharge (mentioned by 2 reviewers)
- Personal items going missing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dedication of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
- 2Since we know how important staying connected is, what kind of community or church-related activities do the residents participate in here?
- 3How does the facility handle communication with families regarding updates on a resident's health or changes in their daily status?
- 4What steps are being taken to address the maintenance and upkeep of the facility's physical environment?
- 5What is your protocol for managing medical emergencies or sudden changes in health during the overnight hours?
- 6How do you manage the cleanliness of the resident rooms and common areas to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“The building is old and dated,but the staff and nurses more than make it a good rehab facility.”
“There is never enough workers to assist with patients... CNA’s are like revolving doors at this facility ; they can not keep help and the patient suffers.”
“My mother in law (Mrs. Elease Hudson), was hospitalized in this facility. She received excellent care throughout her stay. The staff is outstanding and I want to express my sincere appreciation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2024 survey revealing significant issues with care planning, safety supervision, respiratory care, and food service quality. The facility has recurring problems with resident rights, medication management, and dietary services across all three surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful consideration.
Feb 22, 2026Routine12
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 21, 2024Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 21, 2024Routine4
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 16, 2023Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Federal Penalties
Payment Denial
Feb 22, 2026
34-day denial
Ownership & Operations
Who Operates This Facility
Muscogee Manor & Rehabilitation Ctr
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit muscogeemanorga.com
Medicare data downloads
Original nursing home datasets
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