Murray Woods of Journey LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · $15,092 in fines
What this means for your family
While some families report positive experiences with therapy and individual staff members, the recurring reports of poor hygiene, patient neglect, and theft of personal items are significant red flags. We strongly recommend visiting the facility unannounced to check for odors and cleanliness, and asking management specifically how they plan to address the reported issues with communication and security of resident belongings.
Google Reviews
Google Reviews
27 reviews on Google“Murray Woods of Journey LLC receives highly polarized feedback, with significant concerns regarding hygiene, neglect, and communication. While some families report a caring environment and positive experiences with therapy, multiple reviewers describe a facility plagued by persistent odors, theft of personal belongings, and inadequate attention to basic patient needs like hygiene and feeding.”
Quality Themes
Tap a score for detailsStrengths
- Caring and kind nursing staff
- Effective physical therapy services
- Family-like environment
- Responsive to some individual needs
Concerns
- Poor hygiene and sanitation (urine/feces odors) (mentioned by 3 reviewers)
- Neglect of basic patient care (leaving patients in soiled linens) (mentioned by 3 reviewers)
- Communication issues and inability to reach staff by phone (mentioned by 3 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your nursing staff; how do you foster that family-like environment for your residents?
- 2What specific protocols are in place to ensure the dining areas and resident rooms are kept clean and fresh throughout the day?
- 3How does the facility manage communication with families, especially if we need to reach someone quickly regarding a care update?
- 4Could you tell us more about the daily activities and social events available to keep residents engaged and active?
- 5What is the process for tracking and securing personal belongings to ensure nothing gets lost or misplaced?
- 6How does the nursing team handle immediate medical needs or emergencies during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“As soon as you walk in the building the ammonia smell from the urine and feces , which lingers throughout the whole building is overwhelming. The place is so filthy It's not fit for a dog.”
“The staff never know when we're coming, but they're always ready. My uncle has Alzheimer's, and he can be very difficult to handle. The staff somehow manage to cajole him to take a bath and change clothes.”
“you can never reach anyone on the phone and my dad's snacks, drinks and belongings are constantly being taken by someone... he has also had his watch stolen, blankets, clothing”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Murray Woods shows concerning patterns with repeated deficiencies across all three surveys, particularly in nursing staffing, fire safety systems, and food service operations. Most troubling are recent findings regarding abuse protection and care planning that indicate potential resident safety issues. While the facility corrects deficiencies when cited, the persistence of similar problems across multiple years suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Feb 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 2, 2025Routine21
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 30, 2024Routine14
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 21, 2022Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 30, 2024
$15,092
Ownership & Operations
Who Operates This Facility
Murray Woods of Journey LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 1.7/5 · Rank 10 of 19 (Worst)
Ownership & Management
Owners
Journey Ox of Ga LLC
Owner · Organization
3 Bees Holdings LLC
Owner (parent company) · Organization
Ajoj Holdings LLC
Owner (parent company) · Organization
Bees Family Irrevocable Trust
Owner (parent company) · Organization
Blue Ocean Trust
Owner (parent company) · Organization
Journey Ox Ga Healthcare Holdings LLC
Owner (parent company) · Organization
Shasam Family Trust
Owner (parent company) · Organization
Shasam Holdings LLC
Owner (parent company) · Organization
Mcguinness, Bernard
Owner (parent company)
Mcguinness, Bernard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Segall, Sarah
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.