Mullican Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (9 vs median 8.0)
Above average in Texas · Critically understaffed (RN) · $5,159 in fines
What this means for your family
The facility's therapy department and nursing staff are highly regarded for their kindness and professionalism. However, you should verify all placement details and safety protocols during the admissions process, as one recent reviewer reported a significant error regarding memory care placement and door security.
Google Reviews
Google Reviews
25 reviews analyzed“Families can expect a facility that is frequently praised for its exceptionally kind and caring staff and a high-quality therapy department. However, there is a significant concern regarding administrative errors and potential lapses in safety protocols, specifically regarding placement in the wrong unit and unsecured doors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Excellent therapy department
- Clean and well-maintained facility
- Family-oriented community atmosphere
Concerns
- Administrative errors regarding resident placement and unit types
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a consistent structure of apology and redirection to a customer care line. While they address reviewers by name, they fail to provide specific details or solutions regarding the actual complaints.
Questions for Your Tour
- 1We've heard such wonderful things about the compassion of your staff and the quality of your therapy department; could you tell us more about how the therapists work with residents on their daily mobility goals?
- 2Since we value staying connected, what is the best way for our family to stay in regular communication with the nursing team regarding updates on our loved one's care?
- 3How does the facility handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 4We noticed the facility is very well-maintained; could you walk us through the cleaning and maintenance schedule for the resident rooms?
- 5What kind of daily activities or social events are planned to help foster that family-oriented community atmosphere you are known for?
- 6Can you explain your process for ensuring residents are placed in the correct unit type to match their specific care needs and medical requirements?
Personalized based on this facility's data
Key Review Excerpts
“Horrible experience due to an admissions error. After spending the entire morning getting my grandfather settled in we were told he couldn’t be accepted. We specifically requested memory care unit but he was placed in a regular room near 2 unlocked exterior doors.”
“Mullican Care center has great and care staff and an amazing therapy department.”
“Great staff! Always treating residents and staff like family. Management and Administration are always helpful and on the ball.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mullican Care Center has recurring issues across fire safety, food service, and care planning that persist across multiple surveys, with families filing complaints about abuse prevention and resident rights violations. The facility shows a pattern of deficiencies in areas like smoke barriers, dietary services, resident assessments, and medication management that appear repeatedly from 2023 through 2025, though most issues are eventually corrected.
Feb 4, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 29, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 29, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 10, 2024Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 2, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jun 27, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Apr 2, 2024
$5,159
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
SAVOY I ENTERPRISES, LLC
MR. EVANSON KAMAU
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 57 of 148
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit mullicancarecenter.com
Medicare data downloads
Original nursing home datasets
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