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Nursing HomeMedicaid Investigative

Mountainview Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

340 Cedar Springs Road, Spartanburg, SC 29302132 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 24 Google reviews

5
4
3
2
1
Mountainview Nursing Home Nursing Home in Spartanburg, SC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (10 vs median 3)
  • High staff turnover (62%)
  • High RN turnover (54%)

Bottom 25% in SC · Below recommended RN staffing · Above average staffing · $15,324 in fines

Source: Medicare data

What this means for your family

While some families have reported positive experiences with the nursing staff, the recent reports of pest infestations and unprofessional conduct are deeply concerning. We strongly recommend conducting an unannounced visit to inspect the facility's cleanliness and observing staff interactions before making any decisions.

Google Reviews

Google Reviews

24 reviews on Google
Mountainview Nursing Home presents a stark contrast in reviews, with some families praising the staff's kindness and the facility's atmosphere, while others report severe neglect and unsanitary conditions. Recent feedback is particularly alarming, citing issues with pest infestations and unprofessional, dismissive behavior from nursing staff.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Kind and attentive core nursing staff
  • Home-like, welcoming environment
  • Responsive management for specific resident issues

Concerns

  • Pest infestations including roaches and mice (mentioned by 2 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 3 reviewers)
  • Poor facility maintenance and lack of ventilation (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(1)'22(3)'25(2)'26(1)

Distribution · 25 analyzed

5
12
4
3
3
1
2
0
1
9

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a 132-resident capacity; could you walk me through your current protocols for facility maintenance and pest control to ensure a clean living environment?
  • 2Given that some families have expressed concerns regarding communication, what is your standard process for keeping us updated on our loved one’s daily health and well-being?
  • 3I see that you actively engage with online feedback; how do you use that resident and family input to improve the quality of care and staff interactions?
  • 4With the current CMS health inspection ratings, what specific steps is the leadership team taking to improve facility standards and overall compliance?
  • 5Since some residents have noted issues with ventilation and room comfort, could we tour a few different room options to see how you manage air quality and general upkeep?
  • 6What does a typical day look like for residents here, and how do you ensure that activities are inclusive for those who may need extra encouragement to participate?

Personalized based on this facility's data


Key Review Excerpts

My mother did not live half a month there. I went out of town for four days and when I came back my mother was brain dead. No one called me or any relatives.

Long-term resident's family · 2022☆☆☆☆

DO NOT PUT YOUR FAMILY HERE! This place is horrible the place need to be remodeled, there is roaches and bugs crawling everywhere even in the beds with some of the people.

Family member · 2023☆☆☆☆

My mom has been there just a few months but the nurses and staff are very good in my opinion. When you have an issue they get on it right away.

Long-term resident's family · 2018★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
25%
Registered nurses for medical care
Total Nursing
2.06hrs
50%
All nurses + aides combined
Staff Turnover
79%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

12

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility48.6%
Worse than Avg
Here
48.6%
US
95.5%
SC
90.6%
Spartanburg
91.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.5%
SC
15.3%
Spartanburg
18.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.3%
SC
13.6%
Spartanburg
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility82.1%
Worse than Avg
Here
82.1%
US
93.4%
SC
91.2%
Spartanburg
85.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
SC
3.0%
Spartanburg
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
14.4%
SC
12.2%
Spartanburg
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
81.8%
SC
80.6%
Spartanburg
73.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Well above state avg (3.7)
2 complaint-triggered
$15,324 in fines

Families filed complaints resulting in deficiencies for safety hazards and abuse protection, raising serious concerns about resident welfare. The facility shows recurring problems with medication management, care planning, and safety systems across multiple surveys from 2021-2024. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like medication errors and care planning suggests ongoing operational challenges that families should investigate thoroughly.

Nov 7, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 23, 2024Routine
11
0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Nov 23, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 28, 2023Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 16, 2021Routine
2
0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Federal Penalties

Fine

Jan 22, 2024

$9,032

Fine

Jan 2, 2024

$2,098

Fine

Dec 11, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mountainview Nursing Home

Organization Type

nonprofit

Ownership & Management

Owners

Community Services for the Aging, INC.

Owner · Organization

Key personnel

Dillard, WilsonW-2 Managing EmployeeBurgess, RichardOfficer / DirectorBurnett, PaulOfficer / DirectorDillard, WilsonOfficer / DirectorFeemster, SamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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