Mountainview Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 3)
- High staff turnover (62%)
- High RN turnover (54%)
Bottom 25% in SC · Below recommended RN staffing · Above average staffing · $15,324 in fines
What this means for your family
While some families have reported positive experiences with the nursing staff, the recent reports of pest infestations and unprofessional conduct are deeply concerning. We strongly recommend conducting an unannounced visit to inspect the facility's cleanliness and observing staff interactions before making any decisions.
Google Reviews
Google Reviews
24 reviews on Google“Mountainview Nursing Home presents a stark contrast in reviews, with some families praising the staff's kindness and the facility's atmosphere, while others report severe neglect and unsanitary conditions. Recent feedback is particularly alarming, citing issues with pest infestations and unprofessional, dismissive behavior from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive core nursing staff
- Home-like, welcoming environment
- Responsive management for specific resident issues
Concerns
- Pest infestations including roaches and mice (mentioned by 2 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 3 reviewers)
- Poor facility maintenance and lack of ventilation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 132-resident capacity; could you walk me through your current protocols for facility maintenance and pest control to ensure a clean living environment?
- 2Given that some families have expressed concerns regarding communication, what is your standard process for keeping us updated on our loved one’s daily health and well-being?
- 3I see that you actively engage with online feedback; how do you use that resident and family input to improve the quality of care and staff interactions?
- 4With the current CMS health inspection ratings, what specific steps is the leadership team taking to improve facility standards and overall compliance?
- 5Since some residents have noted issues with ventilation and room comfort, could we tour a few different room options to see how you manage air quality and general upkeep?
- 6What does a typical day look like for residents here, and how do you ensure that activities are inclusive for those who may need extra encouragement to participate?
Personalized based on this facility's data
Key Review Excerpts
“My mother did not live half a month there. I went out of town for four days and when I came back my mother was brain dead. No one called me or any relatives.”
“DO NOT PUT YOUR FAMILY HERE! This place is horrible the place need to be remodeled, there is roaches and bugs crawling everywhere even in the beds with some of the people.”
“My mom has been there just a few months but the nurses and staff are very good in my opinion. When you have an issue they get on it right away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
3
measures
12
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints resulting in deficiencies for safety hazards and abuse protection, raising serious concerns about resident welfare. The facility shows recurring problems with medication management, care planning, and safety systems across multiple surveys from 2021-2024. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like medication errors and care planning suggests ongoing operational challenges that families should investigate thoroughly.
Nov 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 23, 2024Routine11
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 28, 2023Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 16, 2021Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Federal Penalties
Fine
Jan 22, 2024
$9,032
Fine
Jan 2, 2024
$2,098
Fine
Dec 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Mountainview Nursing Home
nonprofit
Ownership & Management
Owners
Community Services for the Aging, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit mountainviewnh.com
Medicare data downloads
Original nursing home datasets
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