Mountain View Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
This facility has received high praise recently for its cleanliness and friendly staff, particularly regarding short-term rehab stays. However, because there are serious historical reports of neglect and slow response times, we recommend that you visit during off-hours and weekends to verify that staffing levels meet your loved one's needs.
Google Reviews
Google Reviews
33 reviews on Google“Mountain View Rehabilitation and Healthcare Center receives polarized feedback, with many recent reviewers praising the facility for its cleanliness, friendly staff, and quality of care. However, some past residents and family members have reported serious concerns regarding neglect, slow response times, and poor facility maintenance. Families should weigh the positive reports of professional therapy and attentive nursing against the critical accounts of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and patient nursing staff
- Effective rehabilitation therapy services
- Professional and empathetic administration
Concerns
- Neglect and slow response to basic patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that the facility has a 4.6-star rating on Google, and I appreciate that the administration actively engages with feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given that rehabilitation therapy is a noted strength here, how do you ensure that the momentum from therapy sessions carries over into the resident's daily routine and care plan?
- 3We want to ensure our loved one feels truly supported; what specific protocols do you have in place to ensure that call lights and basic requests are addressed promptly throughout the day and night?
- 4With a 3-star CMS staffing rating, could you walk me through how you manage shift handovers to ensure continuity of care and that no resident's needs are overlooked during transitions?
- 5How does the facility balance the clinical requirements of a nursing home with meaningful social activities to keep residents engaged and connected with the community?
- 6In the event of a sudden medical change or emergency, what is your specific process for communicating with family members and coordinating with local medical partners?
Personalized based on this facility's data
Key Review Excerpts
“My son Jonathan was a resident for 31 days. I could not have asked for better help. The office staff was very helpful. The nurses and aides were very sweet and went out of their way to help.”
“The place is always clean, my mother in-law loves the activities and food, and the staff treats everyone with patience and kindness.”
“Would give it 0 stars if I could. They do the absolute BARE minimum for care. Left my grandma laying in a bed most of the time. I’ve had to call in multiple occasions to get them to take her water because they wouldn’t when she asked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain View Rehabilitation and Healthcare Center has 29 deficiencies across three surveys with no complaint-triggered violations, indicating no families filed formal reports. The facility shows recurring issues with fire safety systems, medication management, and care planning that persist across multiple inspections from 2019 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in these critical areas warrants careful consideration during your visit.
Nov 14, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 19, 2024Routine14
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 25, 2019Routine13
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Mountain View Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 6 of 44
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit mountainviewnursingcenter.com
Medicare data downloads
Original nursing home datasets
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