See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Mountain View Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

39 Ferndale Apartments Road, Pineville, KY 40977115 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 33 Google reviews

5
4
3
2
1

Watch Mountain View Rehabilitation and Healthcare Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility has received high praise recently for its cleanliness and friendly staff, particularly regarding short-term rehab stays. However, because there are serious historical reports of neglect and slow response times, we recommend that you visit during off-hours and weekends to verify that staffing levels meet your loved one's needs.

Google Reviews

Google Reviews

33 reviews on Google
Mountain View Rehabilitation and Healthcare Center receives polarized feedback, with many recent reviewers praising the facility for its cleanliness, friendly staff, and quality of care. However, some past residents and family members have reported serious concerns regarding neglect, slow response times, and poor facility maintenance. Families should weigh the positive reports of professional therapy and attentive nursing against the critical accounts of inconsistent care.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean8.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and patient nursing staff
  • Effective rehabilitation therapy services
  • Professional and empathetic administration

Concerns

  • Neglect and slow response to basic patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(1)1.02022(1)5.02023(5)4.42024(13)4.82025(13)5.02026(2)

Distribution · 35 analyzed

5
29
4
3
3
0
2
0
1
3
11 reviews posted between Nov 19, 2025Nov 20, 2025 · 8 were 5-star
10 reviews posted between Jul 25, 2024Jul 26, 2024 · 10 were 5-star

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that the facility has a 4.6-star rating on Google, and I appreciate that the administration actively engages with feedback online; how do you use that family input to improve the daily experience for residents?
  • 2Given that rehabilitation therapy is a noted strength here, how do you ensure that the momentum from therapy sessions carries over into the resident's daily routine and care plan?
  • 3We want to ensure our loved one feels truly supported; what specific protocols do you have in place to ensure that call lights and basic requests are addressed promptly throughout the day and night?
  • 4With a 3-star CMS staffing rating, could you walk me through how you manage shift handovers to ensure continuity of care and that no resident's needs are overlooked during transitions?
  • 5How does the facility balance the clinical requirements of a nursing home with meaningful social activities to keep residents engaged and connected with the community?
  • 6In the event of a sudden medical change or emergency, what is your specific process for communicating with family members and coordinating with local medical partners?

Personalized based on this facility's data


Key Review Excerpts

My son Jonathan was a resident for 31 days. I could not have asked for better help. The office staff was very helpful. The nurses and aides were very sweet and went out of their way to help.

Rehab patient's family · 2025★★★★★

The place is always clean, my mother in-law loves the activities and food, and the staff treats everyone with patience and kindness.

Long-term resident's family · 2025★★★★★

Would give it 0 stars if I could. They do the absolute BARE minimum for care. Left my grandma laying in a bed most of the time. I’ve had to call in multiple occasions to get them to take her water because they wouldn’t when she asked.

Long-term resident's family · 2022☆☆☆☆
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility41.0%
Worse than Avg
Here
41.0%
US
19.5%
KY
29.6%
Bell
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
KY
16.5%
Bell
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
15.5%
KY
16.4%
Bell
8.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
19.4%
KY
19.4%
Bell
15.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
KY
94.3%
Bell
90.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
KY
14.7%
Bell
14.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
KY
83.6%
Bell
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
KY
83.9%
Bell
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KY
1.7%
Bell
3.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (3.4)

Mountain View Rehabilitation and Healthcare Center has 29 deficiencies across three surveys with no complaint-triggered violations, indicating no families filed formal reports. The facility shows recurring issues with fire safety systems, medication management, and care planning that persist across multiple inspections from 2019 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in these critical areas warrants careful consideration during your visit.

Nov 14, 2025Routine
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jul 19, 2024Routine
14
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 25, 2019Routine
13
0580Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0726Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0806Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mountain View Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 6 of 44

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call