Mountain View Healthcare
Strong Medicare quality ratings; families often praise friendly and caring nursing staff. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
This facility offers a very caring staff and engaging activities that many families appreciate. However, you should conduct a tour specifically during off-hours to check for cleanliness and staffing levels, as multiple reviewers have raised concerns about odors and management responsiveness.
Google Reviews
Google Reviews
66 reviews on Google“Mountain View Healthcare receives highly polarized feedback, with some families praising the dedicated staff and clean environment, while others report significant concerns regarding management, cleanliness, and resident rights. While some visitors highlight compassionate care and engaging activities, recurring complaints about facility odors and administrative professionalism suggest inconsistent quality of life for residents.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Engaging activities for residents
- Well-maintained facility grounds
- Responsive to specific resident needs like learning sign language
Concerns
- Persistent unpleasant odors in hallways and rooms (mentioned by 3 reviewers)
- Understaffing and lack of attentiveness (mentioned by 3 reviewers)
- Unprofessional management or social work staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 5-star rating for health inspections, what specific protocols do you have in place to maintain that standard of care and cleanliness throughout the facility?
- 2I noticed some feedback regarding the environment in the hallways; could you tell me about your housekeeping schedule and how you ensure rooms remain fresh and comfortable for residents?
- 3With a 4-star staffing rating, how do you ensure that your team remains attentive to individual resident needs throughout the day and night?
- 4I was impressed to read that your team has gone above and beyond to learn sign language for a resident; how do you approach personalized communication and care planning for each family?
- 5What is your process for keeping families updated on their loved one's health status, and how do you handle communication if a concern or medical emergency arises?
- 6The grounds look beautiful in photos; what kind of daily activities or outdoor programs do you offer to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My mom is living here and has been for 4 years. She's deaf and they learned sign language for her. This is the BEST nursing home in the Ozarks.”
“Clean facility with caring staff. Sometimes understaffed, but most nursing facilities are. Most of my visits did not find any 'nursing home smells'.”
“It seems pretty clean but the smells were really bad in his room. I used to work as a CNA so I know smells are normal but at that visit I had a headache by the time we left.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain View Healthcare shows recurring issues with quality of care, infection control, and fire safety systems across multiple surveys, with families filing complaints about bladder/bowel care and infection prevention in 2023. The facility has correction dates for all deficiencies, but problems with resident assessment, infection control, and safety systems have persisted through 2025, suggesting ongoing challenges with maintaining consistent care standards.
Apr 4, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 8, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 22, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Mountain View Healthcare
nonprofit
Ownership & Management
Owners
Willow Health Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit willowhealthcare.com
Medicare data downloads
Original nursing home datasets
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