Mountain Manor of Paintsville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 2.0)
Bottom 25% in KY · Meets national RN staffing standard · No penalties on record
What this means for your family
While the facility is frequently praised for its clean environment and effective rehab services, the serious report of theft is a significant red flag. We strongly advise families to secure all valuables and discuss the facility's security policies regarding resident property before admission.
Google Reviews
Google Reviews
15 reviews analyzed“Mountain Manor of Paintsville receives praise for its rehab services and generally friendly staff, with some long-term residents and families expressing deep satisfaction. However, the facility faces serious allegations regarding the theft of personal property from residents, which is a significant concern for potential families.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation services
- Generally friendly and caring staff
- Clean and well-maintained facility
Concerns
- Theft of resident personal property
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's current CMS health inspection rating, what specific steps are being taken to improve compliance and quality of care?
- 2I noticed there have been some concerns regarding the security of personal belongings; what protocols do you have in place to ensure residents' valuables remain safe and accounted for?
- 3With 126 residents, how do you ensure that the high staffing levels translate into personalized attention for each individual throughout the day?
- 4Since rehabilitation is a noted strength here, could you walk us through how you coordinate those services with daily life and activities for long-term residents?
- 5What is your facility's specific process for managing and communicating medical emergencies to family members, especially during evening or weekend hours?
- 6How do you address the findings from your recent state violations to ensure those issues do not impact the daily experience of the residents?
Personalized based on this facility's data
Key Review Excerpts
“This facility has a wonderful rehab department, super friendly staff, and is very clean. Would recommend to anyone looking for short or long term care.”
“Mountain Manor took wonderful care of my Grandmother when she was there. Very Thankful to all who helped out with her.”
“My sister who is a resident here has had several things missing the latest her Diamond cluster engagement ring and wedding ring which are fused together this has been on her finger for many many years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple surveys, with families filing complaints that triggered investigations into financial protection and abuse reporting failures. The most persistent problems involve resident assessment and care planning, medication management, and accident prevention, with some issues like assessment data transmission and accident hazard prevention appearing across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Jul 31, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 4, 2021Routine1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 8, 2019Routine7
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Mountain Manor of Paintsville
for profit
Ownership & Management
Owners
Hd Fitzpatrick Jr Irrevocable Trust
Owner · Organization
Fitzpatrick, Franklin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit mountainmanorofpaintsville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.