Mountain Laurel Healthcare and Rehabilitation Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · $8,190 in fines
What this means for your family
This facility shows strong results for short-term physical therapy and rehab, making it a potential candidate for post-surgical recovery. However, families should be aware of significant concerns regarding administrative responsiveness and medical follow-up; we strongly recommend maintaining frequent, direct contact with the medical team and having a clear plan for medical advocacy.
Google Reviews
Google Reviews
16 reviews on Google“Mountain Laurel Healthcare and Rehabilitation Center receives polarized feedback, with strong praise for its physical therapy and rehabilitation outcomes, but significant criticism regarding medical oversight and communication. While some families report excellent recovery progress for their loved ones, others describe serious lapses in medical management, poor responsiveness to family concerns, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehab programs
- Friendly and attentive nursing staff (noted by some)
- Active social and activity programming
- Successful short-term recovery outcomes
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Lack of responsiveness to family medical concerns and complaints (mentioned by 3 reviewers)
- Inconsistent medical oversight and failure to follow care plans (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the specific process or point of contact for receiving regular updates on my loved one's care?
- 2I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities looks like for a new resident?
- 3How does the nursing team ensure that individual care plans are consistently followed and updated, especially when there are changes in a resident's health status?
- 4What is the facility's protocol for addressing family concerns or questions, and how do you ensure these are tracked and resolved in a timely manner?
- 5With the focus on short-term recovery here, how do you coordinate the transition between physical therapy sessions and daily medication management to ensure nothing is missed?
- 6What steps are taken to improve the dining experience and ensure that residents' nutritional needs and personal preferences are being met?
Personalized based on this facility's data
Key Review Excerpts
“They had my father, fresh out of a 4 month coma, with vascular dementia and alzhiemers up walking, talking and feeding himself again in a couple of weeks . they have a REAL rehab room with REAL THERAPISTS.”
“My mom recovered faster than expected for an 85 year old and we credit them for this.”
“The failure to follow up on reports and requests for medical attention from the family over and over again, for years, is truly heartbreaking and has cost someone their life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain Laurel Healthcare has faced significant challenges, with 22 family complaints triggering inspections that found issues with medication management, accident prevention, and food safety. The facility shows persistent problems across multiple areas including resident rights violations, inadequate care planning, and fire safety deficiencies that recur despite corrections. Most concerning are repeated deficiencies in protecting residents from accidents and maintaining safe environments. While all violations show correction dates, the pattern of recurring issues and substantial complaint activity suggests ongoing quality concerns that families should carefully investigate before placement.
Apr 30, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 16, 2025Complaint2
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 14, 2025Routine24
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 14, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 26, 2024Routine23
Smoke Deficiencies
Provide properly protected cooking facilities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Oct 5, 2023
$8,190
Payment Denial
Oct 5, 2023
47-day denial
Ownership & Operations
Who Operates This Facility
Mountain Laurel Healthcare and Rehabilitation Ctr
for profit
Ownership & Management
Owners
Mountain Laurel Opcp Holdco LLC
Owner · Organization
Bl Panho Trust
Owner (parent company) · Organization
Mlspa LLC
Owner (parent company) · Organization
Mlspa Trust
Owner (parent company) · Organization
Mvrk I LLC
Owner (parent company) · Organization
Panho Capital Group LLC
Owner (parent company) · Organization
Garbacz, Andrew
Owner (parent company)
Gottesman, Daniel
Owner (parent company)
Kolman, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit mtlaurelhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.