Mountain City Care & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
This facility is frequently praised for its compassionate staff and effective rehab services. However, because multiple reviewers have reported issues with understaffing and slow response times, we strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
21 reviews on Google“Mountain City Care & Rehabilitation Center receives polarized feedback, with many five-star reviews praising the staff's kindness and dedication, while negative reviews highlight significant issues with understaffing and patient care. Families considering this facility should be aware of reports regarding slow response times to call lights and concerns about the environment for residents, such as noise levels and roommate management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Strong rehabilitation therapy services
- Active holiday and resident engagement programs
- Clean facility environment
Concerns
- Severe understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor management of resident environment and noise (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much the management team engages with the community through their responses; how would you describe the communication style between the administration and the families here?
- 2We’ve heard great things about the holiday and resident engagement programs; could you tell us more about what a typical week of activities looks like for the residents?
- 3The facility looks very well-maintained and clean; what are your protocols for ensuring the resident living areas remain a quiet and comfortable environment for everyone?
- 4Since the rehabilitation services are a known strength here, how do you coordinate therapy schedules with a resident's daily nursing care?
- 5How does the nursing team manage response times during the night shifts or during particularly busy periods to ensure everyone's needs are met promptly?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Great facility, awesome staff ! They done wonderful with our son and his rehab.”
“The facility was very clean, staff were very kind, prompt response to call lights, the staff make everyone feel welcome and a part of a family”
“Severely understaffed so that leads to so many problems with the patients!! It's very sad!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain City Care & Rehabilitation Center shows a pattern of corrected deficiencies across three surveys, with no complaint-triggered issues. The facility has had recurring problems with medication management, safety and accident prevention, and building maintenance including fire safety systems. While all 22 deficiencies have correction dates from the provider, the facility continues to face safety-related citations in recent surveys, suggesting ongoing challenges with maintaining compliance standards.
Apr 22, 2026Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 19, 2022Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 2, 2019Routine6
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Ownership & Operations
Who Operates This Facility
Mountain City Care & Rehabilitation Center
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 70 (Best)
Ownership & Management
Owners
Lp Cr Holdings LLC
Owner · Organization
Agemo Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf II LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit mountaincitycare.com
Medicare data downloads
Original nursing home datasets
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