Mount Sterling Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $28,350 in fines · Abuse citation
What this means for your family
The facility is highly regarded for its compassionate nursing team and excellent support for families during end-of-life care. However, prospective families should be aware of reports regarding the building's aging infrastructure and should ask management about current staffing ratios to ensure their loved one's needs will be met.
Google Reviews
Google Reviews
25 reviews on Google“Mount Sterling Health and Rehab Center receives high praise for its compassionate, dedicated nursing staff who provide excellent end-of-life and rehabilitative care. While families consistently commend the emotional support and professional attention given to residents, there are notable concerns regarding the facility's physical condition and staffing levels. Some visitors suggest that corporate management needs to prioritize building maintenance and increase staff compensation to better support the hardworking team.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong support for families during difficult transitions
- Effective rehabilitation therapy services
- Welcoming environment for guests and community events
Concerns
- Understaffing and need for better recruitment (mentioned by 2 reviewers)
- Rundown facility condition and lack of maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management values feedback from the community; how does the team use resident and family input to improve the facility's upkeep and maintenance?
- 2Since the nursing staff is so highly regarded for being compassionate, how do you ensure that level of attentive care remains consistent during busy shifts?
- 3What specific steps are being taken to address recent staffing needs to ensure every resident gets the one-on-one attention they deserve?
- 4Could you tell me more about your cleaning and housekeeping protocols to ensure the resident rooms and common areas stay fresh and comfortable?
- 5What does a typical day of activities and community events look like for the residents here?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“They allowed him to pass with comfort and dignity, which is the biggest blessing. Thank you to everyone to works there, you were exactly what we needed.”
“Corporate needs to care more about room appeal, and maintenance! Corporate needs to pay the workers more, and recruit better for this under-staffed facility!”
“They do a wonderful job of hosting events to bring their residents together with the community, and are so welcoming to guests.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered 7 investigations, including a recent serious complaint involving resident abuse and pressure ulcer care issues. The facility shows recurring problems with safety systems, resident care quality, and medication management, with some issues like fire safety and bed rail protocols repeating across multiple surveys. While all deficiencies have correction dates, the pattern of complaint-driven investigations and repeated safety violations warrants careful consideration during any visit.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Apr 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 28, 2024Routine9
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 10, 2026
$68,335
Fine
May 7, 2025
$18,428
Ownership & Operations
Who Operates This Facility
Mount Sterling Health and Rehab Center
for profit
Chain Affiliation
Summit Healthcare Consulting
9 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 9
Ownership & Management
Owners
Sc Illinois Holdco LLC
Owner · Organization
Apogee Tr
Owner (parent company) · Organization
Sc Illinois I Tbd Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit mountsterlinghrc.com
Medicare data downloads
Original nursing home datasets
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