Mount Olive Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 120 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 4.0)
- High staff turnover (69%)
- High RN turnover (90%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in GENESIS HEALTHCARE chain · $172,957 in fines
What this means for your family
This facility's nursing and therapy teams are frequently praised for their compassion and professionalism. However, families should closely monitor cleanliness and staffing levels, as multiple reviewers have reported issues with pests and delayed responses to resident needs.
Google Reviews
Google Reviews
120 reviews on Google“Families considering Mount Olive Center will find a facility with a highly praised, compassionate nursing and therapy team that many residents' families describe as treating loved ones like family. However, there are significant, recurring reports of understaffing, cleanliness issues involving pests, and inconsistent meal quality that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective and motivating rehabilitation therapy
- Welcoming and helpful administrative personnel
- Clear communication regarding resident well-being
Concerns
- Staffing shortages, particularly for CNAs and overnight shifts (mentioned by 5 reviewers)
- Issues with cleanliness and pest presence (roaches) (mentioned by 4 reviewers)
- Inconsistent food quality and meal availability (mentioned by 2 reviewers)
- Delayed response to call bells or resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how responsive the administration is to feedback; what specific steps are being taken right now to address the recent concerns regarding cleanliness and pest control?
- 2We've heard wonderful things about the compassion of the nursing staff, but how do you ensure there is enough CNA coverage during the overnight shifts to keep everyone safe?
- 3Could you tell us more about the dining experience, specifically how you are working to improve the consistency of meal quality and availability?
- 4With the recent health inspection findings, what specific changes have been implemented to ensure the facility meets all safety and care standards?
- 5How quickly can we expect a response to a call bell if a resident needs assistance during a busy period?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff were kind, professional, and truly attentive to the needs of residents and visitors. The facility was clean, well-maintained, and had a warm, welcoming atmosphere.”
“Tina Brewer is the most helpful, knowledgeable, and efficient employee at this Center. She was always happy to help me with any questions or requests when my family member was at the facility.”
“My very close friend has been at Genesis for most of this year. I've found the facility and its staff to be kind, considerate and helpful to its patients and their friends and relatives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against Mount Olive Center, triggering 21 of 35 total deficiencies across recent inspections. The most recurring problems involve medication management errors, safety hazards and accident prevention, and maintaining proper medical records. Recent issues include medication errors, abuse prevention failures, and safety violations, with some problems like accident hazards appearing repeatedly across multiple surveys, suggesting ongoing challenges with consistent care quality.
Jan 28, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 18, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 1, 2025Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 1, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 18, 2025
$26,449
Fine
Oct 1, 2025
$51,415
Fine
Feb 12, 2025
$30,518
Fine
Oct 3, 2024
$63,339
Ownership & Operations
Who Operates This Facility
Mount Olive Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 133 of 188 (Worst)
Ownership & Management
Owners
Regency Health Services, LLC
Owner · Organization
Fc Gen Operations Investment LLC
Owner (parent company) · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group, INC.
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.