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Nursing HomeMedicaid Investigative

Morrison Nursing Home

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

6 Terrace Street, Whitefield · Whitefield, NH 0359857 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 13 Google reviews

5
4
3
2
1
Morrison Nursing Home Nursing Home in Whitefield, NH — Street View
Street View

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • High RN turnover (64%)

Bottom 25% in NH · Below recommended RN staffing · $73,340 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

While the facility has received praise for its hospice care, the recent reports of severe understaffing and neglect are deeply concerning. If you are considering this facility, I strongly recommend asking for current staffing ratios and conducting an unannounced visit to observe the level of attention residents receive on the floor.

Google Reviews

Google Reviews

13 reviews on Google
Morrison Nursing Home presents a polarized experience, with some families praising the compassionate hospice care and professional staff, while others report severe neglect and safety concerns. Critical reviews highlight dangerous issues such as dehydration, bedsores, and inadequate staffing levels that leave residents unattended. Families considering this facility should be aware of these significant discrepancies in care quality.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate hospice care
  • Friendly and professional administrative staff
  • Supportive environment for end-of-life care

Concerns

  • Severe understaffing leading to unattended residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.72019(3)5.02020(3)5.02021(1)3.02022(2)2.32023(3)1.02024(1)5.02026(1)

Distribution · 14 analyzed

5
9
4
0
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some wonderful comments about the compassion shown during hospice care; how does your team specifically support families during end-of-life transitions?
  • 2With the administrative staff being described as so professional, what is the best way for us to stay in regular contact with the management team regarding our loved one's care?
  • 3What specific steps are being taken to ensure that residents' needs are met promptly and that staff are always available when someone rings their call bell?
  • 4Could you tell me more about your protocols for handling medical emergencies or sudden changes in a resident's health during the night?
  • 5What does a typical daily schedule look like here, and what kind of social activities are available to keep residents engaged?
  • 6How does the facility approach daily cleaning and maintenance routines to ensure a comfortable and hygienic environment for everyone?

Personalized based on this facility's data


Key Review Excerpts

My brother stayed here the last month or so of his life on Hospice Care due to cancer. The administration and staff were friendly and caring and tended to his needs timely and professionally.

Hospice family member · 2022★★★★★

Traumatic experience for my mother, facility understaffed and crowded. There was not much communication and hard to hear back from anyone. After she was taken from there by ambulance about four weeks into her stay, she was dehydrated, delirious, had bed sores all over and was suffering a serious infection.

Long-term resident's family · 2023☆☆☆☆

Extremely short staffed, residents are being unattended to due to lack of help, they for the most part will have one single LNA working one wing to them selves and expect every residents to be properly taken care of and unsafe transferring due to again, lack of help

Observer/Staff-related · 2024☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
97%
Registered nurses for medical care
Total Nursing
3.46hrs
84%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
19.4%
NH
26.3%
Coos
22.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NH
12.1%
Coos
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NH
98.0%
Coos
94.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.7%
Mixed vs Avgs
Here
18.7%
US
14.4%
NH
21.8%
Coos
18.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
15.3%
NH
18.7%
Coos
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.6%
Mixed vs Avgs
Here
93.6%
US
93.4%
NH
96.9%
Coos
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.1%
Worse than Avg
Here
53.1%
US
81.8%
NH
86.5%
Coos
79.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.0%
Worse than Avg
Here
64.0%
US
79.8%
NH
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
NH
1.4%
Coos
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
3penalties
Near state avg (4.0)
$73,340 in fines

Morrison Nursing Home shows a pattern of deficiencies that have been corrected, with no complaint-triggered issues. The facility has faced recurring problems with abuse prevention policies, infection control, and food safety across multiple surveys from 2023-2026. While all violations have correction dates, the persistence of issues in critical areas like resident protection and basic safety protocols suggests ongoing operational challenges that families should investigate during visits.

Jan 8, 2026Routine
7
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0913Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Dec 10, 2024Routine
7
0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0851Minimal · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Nov 17, 2023Routine
13
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

Jul 10, 2023Routine
1
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Nov 17, 2023

$45,227

Payment Denial

Nov 17, 2023

14-day denial

Fine

Jul 10, 2023

$28,113

Ownership & Operations

Who Operates This Facility

Owner / Operator

Morrison Nursing Home

Organization Type

nonprofit

Ownership & Management

Owners

Morrison Hospital Association

Owner · Organization

100%

Key personnel

Service Credit Union5% or Greater Mortgage InterestBeattie, BrianOfficer / DirectorCassady, DaphneOfficer / DirectorDubreuil, TammyOfficer / DirectorFogg, BrianOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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