Morningside Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High RN turnover (57%)
Above average in Texas · Critically understaffed (RN) · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While some families find a sense of 'family' here, the recent trend of reviews is alarming, specifically regarding life-threatening medical neglect and understaffing. If you choose this facility, you must have a dedicated family advocate present to monitor medication, hygiene, and vital symptom changes.
Google Reviews
Google Reviews
48 reviews on Google“Families should exercise extreme caution due to multiple reports of severe medical neglect, including failure to monitor breathing, development of pressure sores, and ignored fall alerts. While some long-term residents have experienced a warm, family-like atmosphere, recent reviews frequently highlight critical issues with understaffing and unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming atmosphere for some long-term residents
- Spacious, apartment-style living options
- Friendly and caring staff members in certain departments
Concerns
- Severe medical neglect and failure to monitor vital symptoms (mentioned by 3 reviewers)
- Inadequate staffing levels and slow response to call lights (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
- Issues with hygiene and basic care like bathing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
The owner uses a templated approach for negative reviews, primarily focusing on stating that the feedback has been passed to the executive director. While they address reviewers by name, they rarely offer specific solutions or direct engagement with the unique details of the complaints.
Questions for Your Tour
- 1We've heard such lovely things about the warm and welcoming atmosphere here; what kind of social activities or group outings do you organize to keep residents engaged?
- 2With the apartment-style living options available, how do you help new residents transition into their new space and feel at home?
- 3How does the nursing team monitor vital signs and ensure that medical changes are caught and addressed immediately?
- 4What specific steps are being taken to ensure that call lights are answered promptly and that staff are available when a resident needs assistance?
- 5How do you ensure consistent communication between the care team and family members regarding daily updates or changes in health?
- 6Could you walk us through your protocols for medication management and how you ensure accuracy during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“My husband has been at Morningside Manor for 4 years now. This has been such a blessing to have found this home. From the staff to the nurses to the home cooked meals to the rooms.... I cannot say enough good things.”
“This facility almost killed me on day 4 of rehab. They were not paying attention to my symptoms. I had no dementia, but was having similar effects of it and it was ignored and blamed upon tiredness and ativan.”
“She was supposed to get medication she desperately needed, and we kept waiting. They called the dr. We called the nurses. We put a call in to the dr that was supposed to call us back in “20 minutes” (still waiting).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Morningside Manor has 35 deficiencies across three surveys, with one family complaint about medical records management. The facility shows recurring problems with resident rights protections, medication management, and fire safety systems that persist across all three inspections. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with maintaining consistent standards.
Aug 7, 2025Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 30, 2024Routine10
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 21, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 21, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
MORNINGSIDE MINISTRIES
CRISTYAN LOREDO
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit mmliving.org
Medicare data downloads
Original nursing home datasets
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