Monument Healthcare Richfield (mission at Richfiel
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
This facility offers a strong activity program and a dedicated therapy team that many families appreciate. However, because multiple reviewers have raised serious concerns about understaffing and responsiveness, we strongly recommend you visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically about their call-light response protocols.
Google Reviews
Google Reviews
44 reviews on Google“Monument Healthcare Richfield (formerly Sandstone) presents a polarized experience for families. While many reviewers praise the compassionate staff, engaging activity programs, and professional therapy team, others report severe concerns regarding chronic understaffing, poor hygiene, and unresponsive administrative communication. Families should carefully weigh the positive reports of daily activities and kindness against serious allegations of neglect and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging daily activity programs
- Professional physical therapy team
- Clean and well-maintained facility
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 2 reviewers)
- Poor hygiene and lack of basic personal care (bathing/shaving) (mentioned by 2 reviewers)
- Unresponsive or poor administrative communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a robust calendar of daily activities; could you walk me through what a typical afternoon looks like for a resident here?
- 2With the current staffing levels, what is your facility's protocol for responding to call lights, and how do you ensure residents receive timely assistance with personal care needs like bathing and grooming?
- 3I see that the facility has a 5-star CMS rating, but I also noticed a lower staffing rating; how do you manage your team's workload to ensure that residents still receive consistent, high-quality attention?
- 4When family members have questions or concerns regarding their loved one's care, what is the best way to ensure we get a timely and clear response from the administrative team?
- 5How does your nursing and physical therapy team coordinate to handle medical emergencies or sudden changes in a resident's health status?
- 6I appreciate that the leadership team actively engages with feedback online; how do you incorporate that family input into your daily operations to improve the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing, sweet, and kind. On the other hand they were way understaffed and my disabled mentally and physically sister had to wait after pushing the button for help some waits were 45 minutes she was soiled before help came every time.”
“I loved the food, the daily newspaper telling fun facts about the day and its possible activities. It wasn’t uncommon to pick Mom up and see that her nails had been painted and she had participated in some fun craft or cooking class.”
“The administrator of the facility is friendly, engaging and available to discuss what is happening with my brother and should he need assistance in any way he will either do it himself or request a staff member to provide the support that is needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monument Healthcare Richfield has experienced recurring safety and resident rights issues across three surveys, with one family complaint triggering an inspection in 2024 regarding accident prevention. The facility has struggled with maintaining safe environments, protecting resident rights, and medication management oversight. While all deficiencies show correction dates, the persistence of safety concerns—including the same accident hazard issue appearing in both 2020 and 2024—suggests ongoing challenges families should carefully consider.
Feb 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2024Routine4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 15, 2022Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 9, 2020Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Feb 7, 2024
$8,148
Ownership & Operations
Who Operates This Facility
Monument Healthcare Richfield (mission at Richfiel
for profit
Chain Affiliation
Mission Health Services
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 14 (Best)
Ownership & Management
Owners
Gunnison Valley Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit missionhealthservices.org
Medicare data downloads
Original nursing home datasets
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