Monument Healthcare Brigham City
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
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What this means for your family
While the facility is praised for its therapy team and specific compassionate nurses, the recurring reports of long response times and hygiene issues are significant red flags. We strongly recommend visiting during a weekend or evening shift to observe staffing levels firsthand and asking management specifically how they track and address call-light response times.
Google Reviews
Google Reviews
53 reviews on Google“Monument Healthcare Brigham City receives highly polarized feedback, with many reviewers praising specific staff members for their kindness while others report severe neglect. Common criticisms involve significant delays in call-light response times, inconsistent hygiene care, and staffing shortages that impact basic resident needs. Families should be aware that while some report excellent rehab experiences, others have documented serious concerns regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Effective physical and occupational therapy
- High-quality food and dining options
- Active and engaging recreation therapy
Concerns
- Excessive wait times for call button assistance (mentioned by 4 reviewers)
- Inconsistent or infrequent bathing and hygiene care (mentioned by 3 reviewers)
- General understaffing impacting basic care (mentioned by 3 reviewers)
- Poor communication and administrative follow-through (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that residents really enjoy the recreation therapy here; could you walk me through what a typical week of activities looks like for someone who enjoys staying active?
- 2When a resident needs assistance, what is the standard protocol for responding to call lights, and how do you ensure that needs are met promptly?
- 3Given the importance of personal hygiene and comfort, what is your facility's routine for ensuring consistent bathing and daily grooming assistance for residents?
- 4I saw that your team actively engages with feedback online; how do you typically keep families updated and involved in their loved one's care plan?
- 5With your focus on physical and occupational therapy, how do you coordinate those sessions with the daily nursing care to ensure residents stay comfortable and mobile?
- 6What is your process for managing medical emergencies or sudden changes in health, and how quickly are family members typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“It takes anywhere from 38 minutes to an hour and 20 minutes to get a response when the nurse button is pressed. on a couple occasions she has fallen because she could not wait on someone to come assist her to use the restroom”
“The staff is unprofessional and very rude. My mother in law is stuck here due to healing after surgery. They treat her bad and her locked up food we bring always gets stolen.”
“As with anyplace, a few things fell through the cracks. However, the CNAs consistently treated me with dignity, compassion, and respect. I also saw them demonstrate patience with other residents and had to repeat instructions over and over.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in multiple citations, including repeated issues with protecting residents from abuse and neglect that persist across surveys from 2024 to 2025. The facility shows recurring problems in resident assessment and care planning, medication management, and food service quality. While most deficiencies have correction dates, the pattern of complaint-driven investigations and ongoing protection failures raises serious concerns about resident safety and care quality.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 16, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 16, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 27, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 20, 2020Routine5
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Dec 3, 2025
$15,640
Ownership & Operations
Who Operates This Facility
Monument Healthcare Brigham City
for profit
Chain Affiliation
Monument Health Group
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 9 of 14
Ownership & Management
Owners
Gunnison Valley Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit monumenthg.com
Medicare data downloads
Original nursing home datasets
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