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Nursing HomeMedicaid

Montgomery General Elderly Care

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

501 Adams Street, Montgomery, WV 2513660 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 15 Google reviews

5
4
3
2
1
Montgomery General Elderly Care Nursing Home in Montgomery, WV — Street View
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What this means for your family

While long-term families have expressed satisfaction with the care and cleanliness of this facility, the recent, severe allegations regarding medical neglect and lack of family communication are deeply concerning. If you are considering this facility, we strongly recommend requesting a meeting with the administration to discuss their protocols for medical emergencies and family access to information.

Google Reviews

Google Reviews

15 reviews on Google
Montgomery General Elderly Care receives highly polarized feedback, ranging from glowing praise for staff attentiveness and facility cleanliness to severe allegations of medical neglect and legal misconduct. While some long-term families report excellent care and respect for their loved ones, a recent, highly critical review details disturbing claims regarding forged paperwork and the denial of urgent medical treatment.

Quality Themes

Tap a score for details
Food10.0Staff6.0Clean10.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Staff described as treating patients like family
  • Consistent, long-term care for residents

Concerns

  • Allegations of medical neglect and denial of care
  • Lack of transparency and communication with family members

Rating Trends

Tap a year to see what changed

2345.02018(2)5.02019(4)4.32020(6)3.72021(3)5.02025(1)1.02026(1)

Distribution · 17 analyzed

5
14
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since I’ve read such wonderful things about your team treating residents like family, how do you ensure that same personal connection extends to keeping families updated on their loved one's daily status?
  • 2With medication management being a top priority for our family, could you walk us through the specific protocols and oversight measures you have in place to ensure accuracy and safety?
  • 3Given the recent focus on improving transparency, what is the best way for us to stay informed about any changes in my loved one's health or care plan?
  • 4I noticed there have been some past challenges regarding communication; what specific steps or tools are you currently using to make sure families feel heard and informed?
  • 5How do you handle urgent medical needs or changes in condition, and what is your process for notifying family members during those critical moments?
  • 6Beyond the physical care, what does a typical day look like for residents here, and how do you encourage social engagement among the 60 residents?

Personalized based on this facility's data


Key Review Excerpts

The staff treat the patients like their family, I have never seen anyone being mistreated & they always have delicious food & snacks for them.

Family member of multiple residents · 2021★★★★★

My wife has been there going on 3 years and they take very good care of her. Highly recommend this place for their care and respect.

Long-term resident's family · 2021☆☆☆☆

They denied her medical care and let a 32 millimeter kidney stone sit in my grandmother with her in excruciating pain.

Grandchild of resident · 2026☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
WV
7.2%
Fayette
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
WV
22.3%
Fayette
20.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.5%
WV
14.0%
Fayette
14.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.3%
WV
17.2%
Fayette
14.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
5.3%
WV
6.4%
Fayette
6.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
WV
96.7%
Fayette
95.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Mixed vs Avgs
Here
83.3%
US
81.8%
WV
78.4%
Fayette
84.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Near state avg (13.8)
5 complaint-triggered
$114,914 in fines

This facility has serious recurring issues with protecting residents from abuse and neglect, with families filing multiple complaints that triggered investigations across surveys from 2023-2024. The most frequent problems involve resident protection, care planning, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated abuse-related violations and complaint-driven inspections raises significant concerns about resident safety and care quality that families should carefully investigate before considering placement.

Nov 26, 2025Routine
14
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0912Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Oct 24, 2024Routine
13
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0321Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Oct 24, 2024Complaint
5
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Dec 14, 2022Routine
4
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Montgomery General Elderly Care

Organization Type

for profit

Ownership & Management

Key personnel

Collins, RaleighOfficer / DirectorCrist, BarbaraOfficer / DirectorDagher, GhassanOfficer / DirectorHill, Deborah aOfficer / DirectorSmith, DonaldOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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