Montcare at Potomac
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 354 Google reviews

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What this means for your family
This facility offers an excellent rehabilitation program and a clean, modern environment, making it a strong choice for short-term recovery. However, families should be aware of consistent complaints regarding food quality and potential staffing gaps. We strongly advise you to visit during off-hours and specifically ask how they monitor patients who require extra supervision, such as those in memory care.
Google Reviews
Google Reviews
354 reviews on Google“Montcare at Potomac is widely praised for its clean, modern facility and a highly effective rehabilitation program that helps patients recover from surgeries and injuries. While many families express deep gratitude for the compassionate nursing staff and professional therapy teams, there are recurring concerns regarding the quality of food and occasional lapses in staffing levels or responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and modern facility
- Warm, professional, and compassionate nursing staff
- Welcoming and helpful front desk and administrative team
Concerns
- Poor quality and limited variety of food (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Inadequate monitoring of dementia/memory care patients (mentioned by 2 reviewers)
- Lack of communication regarding medical status or insurance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations or address concerns?
- 2Given the importance of nutrition for resident well-being, could you walk me through how you are currently working to improve the variety and quality of the dining program?
- 3With your 168-resident capacity, what specific protocols do you have in place to ensure consistent monitoring and safety for residents in your memory care unit?
- 4I see your therapy programs are highly regarded; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 5When a resident needs assistance, what is your standard procedure for ensuring timely staff response, especially during peak hours or overnight shifts?
- 6How do you keep families updated on changes in a resident's medical status or insurance coverage to ensure we always feel informed and involved in their care?
Personalized based on this facility's data
Key Review Excerpts
“I could never have gotten the quality or intensity of therapy on my own outside of this facility.”
“We did have an issue to address with a branch of her care and it was met openly and honestly and improved that shift.”
“I think there needs to be deeper questioning of patients that “don’t like to inconvenience anyone”, because the staff does ask him if he’s ok, but he doesn’t mention fixable problems at first.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility shows a concerning pattern with 32 deficiencies across 3 surveys, including 3 complaint-triggered issues involving resident notification, medical record protection, and abuse reporting. Most recent problems center on fire safety systems, medication management, and resident care planning. While all deficiencies show correction dates, the high volume and serious nature of recent issues warrant careful consideration before visiting.
Sep 30, 2024Routine21
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Sep 30, 2024Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 10, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Aug 3, 2018Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Montcare at Potomac
for profit
Ownership & Management
Owners
Md3 Operator Holdco LLC
Owner · Organization
Green, Dov
Owner (parent company)
Mermelstein, Boruch
Owner (parent company)
Zager, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
354 reviews from families & visitors
Official Website
Visit mcpotomac.com
Medicare data downloads
Original nursing home datasets
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