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Nursing HomeMedicaid Top Rated

Montcare at Potomac

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

10714 Potomac Tennis Lane, Potomac, MD 20854168 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 354 Google reviews

5
4
3
2
1
Montcare at Potomac Nursing Home in Potomac, MD — Street View
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What this means for your family

This facility offers an excellent rehabilitation program and a clean, modern environment, making it a strong choice for short-term recovery. However, families should be aware of consistent complaints regarding food quality and potential staffing gaps. We strongly advise you to visit during off-hours and specifically ask how they monitor patients who require extra supervision, such as those in memory care.

Google Reviews

Google Reviews

354 reviews on Google
Montcare at Potomac is widely praised for its clean, modern facility and a highly effective rehabilitation program that helps patients recover from surgeries and injuries. While many families express deep gratitude for the compassionate nursing staff and professional therapy teams, there are recurring concerns regarding the quality of food and occasional lapses in staffing levels or responsiveness during off-hours.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities6.0Meds5.0Memory4.0Comms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, well-maintained, and modern facility
  • Warm, professional, and compassionate nursing staff
  • Welcoming and helpful front desk and administrative team

Concerns

  • Poor quality and limited variety of food (mentioned by 5 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Inadequate monitoring of dementia/memory care patients (mentioned by 2 reviewers)
  • Lack of communication regarding medical status or insurance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92024(96)4.62025(95)4.62026(25)

Distribution · 216 analyzed

5
192
4
11
3
0
2
2
1
11
23 reviews posted between May 7, 2024May 9, 2024 · 23 were 5-star
14 reviews posted between Jun 18, 2024Jun 22, 2024 · 14 were 5-star
14 reviews posted between Apr 1, 2024Apr 4, 2024 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations or address concerns?
  • 2Given the importance of nutrition for resident well-being, could you walk me through how you are currently working to improve the variety and quality of the dining program?
  • 3With your 168-resident capacity, what specific protocols do you have in place to ensure consistent monitoring and safety for residents in your memory care unit?
  • 4I see your therapy programs are highly regarded; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
  • 5When a resident needs assistance, what is your standard procedure for ensuring timely staff response, especially during peak hours or overnight shifts?
  • 6How do you keep families updated on changes in a resident's medical status or insurance coverage to ensure we always feel informed and involved in their care?

Personalized based on this facility's data


Key Review Excerpts

I could never have gotten the quality or intensity of therapy on my own outside of this facility.

Rehab patient · 2025★★☆☆☆

We did have an issue to address with a branch of her care and it was met openly and honestly and improved that shift.

Daughter of resident · 2025★★★★★

I think there needs to be deeper questioning of patients that “don’t like to inconvenience anyone”, because the staff does ask him if he’s ok, but he doesn’t mention fixable problems at first.

Daughter of resident · 2024★★★★★
Source: 354 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.06hrs
OK
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility81.9%
Worse than Avg
Here
81.9%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.3%
MD
24.5%
Montgomery
10.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.2%
Mixed vs Avgs
Here
10.2%
US
14.4%
MD
21.5%
Montgomery
8.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MD
92.1%
Montgomery
90.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MD
96.6%
Montgomery
92.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
19.4%
MD
25.1%
Montgomery
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
79.7%
MD
80.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
MD
78.7%
Montgomery
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (18.9)
3 complaint-triggered

The facility shows a concerning pattern with 32 deficiencies across 3 surveys, including 3 complaint-triggered issues involving resident notification, medical record protection, and abuse reporting. Most recent problems center on fire safety systems, medication management, and resident care planning. While all deficiencies show correction dates, the high volume and serious nature of recent issues warrant careful consideration before visiting.

Sep 30, 2024Routine
21
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0026Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Sep 30, 2024Complaint
3
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 10, 2019Routine
3
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0911Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0561Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Aug 3, 2018Routine
5
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0921Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Montcare at Potomac

Organization Type

for profit

Ownership & Management

Owners

Md3 Operator Holdco LLC

Owner · Organization

100%

Green, Dov

Owner (parent company)

43%

Mermelstein, Boruch

Owner (parent company)

45%

Zager, Nachum

Owner (parent company)

10%

Key personnel

Poulsen, CherilynW-2 Managing EmployeeZager, NachumOfficer / DirectorZager, NachumManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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