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Nursing HomeMedicaid

Montana Veterans Home N H

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

400 Veterans Dr, Columbia Falls, MT 59912105 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 10 Google reviews

5
4
3
2
1

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What this means for your family

This facility is noted for its beautiful grounds and respectful staff, making it a dignified environment for veterans. Because most available reviews lack detailed feedback, we recommend scheduling an in-person tour to observe daily operations and ask staff directly about their care protocols.

Google Reviews

Google Reviews

10 reviews on Google
The Montana Veterans Home is highly regarded for its beautiful, well-maintained property and its commitment to honoring veterans and their spouses. While most feedback is limited to star ratings, the one descriptive review highlights the facility's pleasant environment, including walking paths and raised gardens.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Beautiful, well-maintained property
  • Respectful and honoring staff
  • Engaging outdoor amenities like gardens

Rating Trends

Tap a year to see what changed

2345.02016(1)4.02019(4)4.02020(1)5.02021(1)5.02022(2)5.02023(1)5.02026(2)

Distribution · 12 analyzed

5
10
4
1
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the beautiful gardens and outdoor spaces, how do you incorporate these areas into the daily activity schedule for residents?
  • 2With the facility maintaining a high staffing rating, how do you ensure that this consistent level of care is applied to the specific health needs identified in recent inspections?
  • 3I noticed the facility has had a few state violations recently; could you walk me through the steps you have taken to address those specific concerns and prevent them from recurring?
  • 4Since the staff is frequently praised for being respectful and honoring, what kind of training or culture-building do you do to maintain that level of compassion?
  • 5How does your nursing team coordinate with local hospitals or emergency services to ensure residents receive immediate care if a health issue arises?
  • 6What opportunities are there for family members to stay involved in their loved one's daily life and social activities here?

Personalized based on this facility's data


Key Review Excerpts

Wonderful place for our Veterans and spouses. They are well taken care of and Honored by the Staff. Beautiful Place and Wonderful Property. Lots of walk ways, and raised gardens for those that what to grow their favorites.

Visitor/Community member · 2022★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.17hrs
OK
Registered nurses for medical care
Total Nursing
5.59hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
15.5%
MT
20.0%
Flathead
23.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MT
5.0%
Flathead
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.5%
MT
16.4%
Flathead
17.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MT
95.6%
Flathead
96.2%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility6.8%
Worse than Avg
Here
6.8%
US
0.9%
MT
2.4%
Flathead
2.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
14.4%
MT
19.4%
Flathead
15.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
81.8%
MT
79.2%
Flathead
87.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
2penalties
Well below state avg (11.3)
8 complaint-triggered
$142,240 in fines

Families have filed multiple complaints against this facility, with recurring issues around protection from abuse and neglect appearing across recent surveys, including a serious incident in August 2025. The facility also shows persistent problems with care planning and fire safety systems. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.

Aug 19, 2025Complaint
3
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jul 18, 2024Routine
4
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jun 22, 2023Complaint
5
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Jun 22, 2023Routine
1
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jul 7, 2022Routine
9
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Federal Penalties

Fine

Aug 19, 2025

$93,899

Payment Denial

Aug 19, 2025

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Montana Veterans Home N H

Organization Type

government

Ownership & Management

Key personnel

Underdahl, JorenOfficer / DirectorState of MontanaManagerRoope, StacyManagerUnderdahl, JorenManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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