Mont Belvieu Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (54%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · $41,789 in fines
What this means for your family
This facility is a strong candidate for short-term rehabilitation due to its excellent therapy team and clean environment. However, families must be extremely vigilant regarding communication and responsiveness; you should establish a direct line of contact with the nursing supervisor immediately, as multiple families have struggled to reach administration.
Google Reviews
Google Reviews
52 reviews analyzed“Families often praise the facility for its clean, beautiful environment and the kindness of the nursing and therapy staff during rehabilitation. However, there are serious, recurring allegations regarding neglect, specifically involving unanswered call lights, delayed medication, and inadequate hygiene care. Additionally, multiple reviewers noted significant difficulties communicating with the administration and receiving timely return calls.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautiful facility
- Kind and professional nursing staff
- Effective rehabilitation and therapy services
- Engaging daily activities for residents
Concerns
- Difficulty reaching administration/unreturned phone calls (mentioned by 4 reviewers)
- Staffing shortages leading to neglect or slow response times (mentioned by 3 reviewers)
- Issues with food quality and dietary restriction adherence (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members or details mentioned in the reviews. They maintain a professional and appreciative tone for positive feedback and use an empathetic, investigative tone for negative reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and beautiful the facility is; how do you ensure the dining area remains a pleasant space for meals every day?
- 2Since we want to make sure all dietary needs are met, how do you manage specific food restrictions and ensure meal quality is consistent?
- 3We noticed you are very active in responding to feedback from families; how does the administration typically communicate important updates or changes to us?
- 4With the focus on rehabilitation here, how do the therapy services integrate into a resident's daily routine?
- 5How does the nursing team manage medication schedules and ensure everything is handled accurately during shift changes?
- 6What kind of daily activities or social events are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff was genuinely caring and made her feel right at home. She really enjoyed her time there, and it was a relief to see her so well taken care of.”
“My mom was living with Alzheimer’s and confused, but was often left alone in the restroom, scared, in pain, and forgotten.”
“The facility is very clean and smells wonderful. The residents always seemed happy and enjoyed the many activities that were provided to them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about abuse protection and reporting failures, which persist across recent surveys from 2023-2025. The facility shows recurring issues with protection from abuse and neglect, nursing staffing requirements, and medication management. While all deficiencies show correction dates, the pattern of repeated complaints particularly around resident safety and the facility's response to incidents raises ongoing concerns about care quality and oversight.
Mar 18, 2026Routine5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 19, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 8, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 6, 2024
$5,645
Fine
Oct 4, 2023
$21,626
Fine
Aug 16, 2023
$14,518
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
PILLAR STONE HEALTHCARE COMPANY LLC
CRAIG CHILDS
Ownership & Management
Owners
Prince, Derek
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit montbelvieurhc.com
Medicare data downloads
Original nursing home datasets
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