Monroe Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
Monroe Manor is highly regarded for its compassionate nursing staff and clean environment, making it a strong candidate for those prioritizing bedside manner. However, families should be aware of reported inconsistencies in administrative professionalism and should monitor the quality of care closely during the transition to rehab.
Google Reviews
Google Reviews
57 reviews on Google“Monroe Manor receives high praise for its compassionate, family-oriented nursing staff who are frequently described as kind and attentive. However, the facility faces criticism regarding administrative management, inconsistent rehab quality, and occasional reports of neglect or unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, family-oriented atmosphere
- Effective physical therapy and rehab services
- Clean and well-maintained facility
Concerns
- Inconsistent quality of care and hygiene (mentioned by 2 reviewers)
- Rude or unprofessional administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Monroe Manor has a 5-star rating for health inspections but a lower staffing rating, how do you ensure that residents consistently receive personalized attention throughout the day?
- 2I’ve read that the facility has a very warm, family-oriented atmosphere; could you walk me through how you foster that sense of community during daily activities and social programming?
- 3We want to ensure our loved one feels comfortable and well-cared for; what protocols do you have in place to maintain high standards of hygiene and room cleanliness on a daily basis?
- 4Since you have a strong reputation for physical therapy and rehab, how do you integrate those services into the daily routine for residents who need ongoing support?
- 5I know administrative interactions are important for families; what is your process for keeping us updated on our loved one's care plan and addressing any questions or concerns we might have?
- 6In the event of a sudden medical need or emergency, what is the specific chain of communication to ensure we are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“My Mom gets the BEST care from every employee in this facility. The staff treat the residents like they would their own family.”
“My dad was a temporary resident here for physical therapy. He told me about how well he was treated and how friendly the staff was.”
“Nursing staff are courteous, helpful and professional for the most part. ...place is clean and well maintained and staff actually pay attention to residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monroe Manor has concerning patterns with families filing three complaint-triggered reports, including recent issues with infection control and failure to notify families of resident incidents. The facility shows recurring problems across care planning, infection control, and medication management, with deficiencies spanning from 2019 to early 2025. While all violations have correction dates, the persistent nature of issues across multiple surveys suggests ongoing quality challenges families should carefully consider.
Jan 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 14, 2024Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 28, 2022Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 8, 2019Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Mar 14, 2024
$35,360
Ownership & Operations
Who Operates This Facility
Monroe Manor
government
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mmanornh.com
Medicare data downloads
Original nursing home datasets
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