Monroe Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (74%)
- High RN turnover (83%)
Below average in OK · Critically understaffed (RN) · Very high staff turnover · $31,773 in fines
What this means for your family
While Monroe Manor receives praise for its rehab therapy and friendly atmosphere, the recurring reports of pest issues and slow response times are major red flags. I strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management directly about their current pest control protocols.
Google Reviews
Google Reviews
43 reviews on Google“Monroe Manor presents a polarized experience for families, with some praising a warm, family-like atmosphere and attentive care, while others report severe concerns regarding hygiene and neglect. While many reviewers highlight the kindness of the staff and the quality of rehab services, critical reports of pest infestations, slow response times, and potential resident safety issues suggest significant inconsistency in operational standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like environment
- Attentive and kind nursing staff
- Effective physical therapy team
- Clean and well-maintained facility
Concerns
- Pest infestations (cockroaches and bedbugs) (mentioned by 2 reviewers)
- Understaffing and slow response times to call lights (mentioned by 2 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It’s wonderful to hear that many families describe the environment here as warm and family-like; how do you foster that sense of community among the 98 residents?
- 2What specific steps are being taken to ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 3Could you walk me through your current protocols for medication management to ensure everything is handled with the highest level of accuracy?
- 4How does the facility manage pest control and deep cleaning schedules to ensure all living areas remain pristine and comfortable?
- 5What are some of the favorite daily activities or social events that help keep the residents engaged and active?
- 6In the event of a medical emergency after hours, what is the immediate process for coordinating care between the nursing staff and physicians?
Personalized based on this facility's data
Key Review Excerpts
“They are cockroach infested! They stated the cockroaches are an ongoing issue. They only allow 3 showers a week! Took over 45 minutes before helping came to assist with going to the restroom”
“I have only been here on a short stay for rehab recovery due busted ribs, I must add the physical therapy team work well together, with the same goals to get a patient back to their normal pace in life”
“Do not send your family here the food is awful and the care is average at best. They are always short on help slow to answer calls and very slow some days to get medication. They have had a bedbug problem”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
8
measures
3
measures
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against Monroe Manor, triggering over half of the 23 deficiencies found across recent surveys. Primary concerns involve treatment and care quality, accident prevention and safety hazards, and reporting requirements for incidents. While all deficiencies show correction dates, the recurring pattern of family complaints about basic care standards warrants careful consideration during your visit.
Sep 23, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Aug 14, 2024Routine5
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jul 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 28, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 30, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 23, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Federal Penalties
Fine
Jul 23, 2024
$23,755
Fine
Jan 23, 2024
$8,018
Payment Denial
Jan 23, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Monroe Manor
for profit
Ownership & Management
Owners
Monroe Manor Nursing, LLC
Owner · Organization
Rhine, Zvi
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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