Monroe Health Services
Strong Medicare quality ratings; families often praise occasional instances of kind individual nursing staff. Still worth an in-person visit.
based on 9 Google reviews
Watch Monroe Health Services
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has received multiple reports of serious lapses in patient safety and communication, including failure to notify families of falls and missed medication doses. We strongly advise families to look elsewhere or, if considering this facility, to conduct an unannounced visit and speak directly with current residents' families about their daily experience.
Google Reviews
Google Reviews
9 reviews on Google“Monroe Health Services faces significant criticism regarding patient safety, communication, and basic care standards. While some reviewers mention individual staff members being kind, multiple families and patients report serious lapses in medical oversight, including missed medication and failure to report patient falls.”
Quality Themes
Tap a score for detailsStrengths
- Occasional instances of kind individual nursing staff
- Smooth initial hospital transfer process
Concerns
- Poor communication with families regarding patient incidents and medical status (mentioned by 2 reviewers)
- Neglect of basic patient needs such as hydration, vitals monitoring, and timely medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how responsive the management is to feedback, so how do you typically keep families updated on a resident's medical status or any changes in their condition?
- 2What specific protocols are in place to ensure that medication administration and vital sign monitoring are handled consistently and on schedule?
- 3Could you tell us more about the dining experience here, specifically regarding how much variety and nutrition is provided in the daily meals?
- 4How does the team ensure that residents' basic daily needs, like hydration and personal care, are being met throughout every shift?
- 5What kind of daily activities or social programs are available to keep the residents engaged and active within the community?
- 6In the event of a medical emergency or a change in health status, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My Dad fell out of bed overnight and we were never given details about what happened. There were no precautions taken to prevent him from hurting himself when he fell nor did they share with us how long he had been laying on the floor.”
“I never got a glass of water. No one checked my vitals. I was hours over due for my pain pills and another med. My call button didn't work.”
“Staff was amazing, but rest was a nightmare. I literally froze every night. Temp was set at 60.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monroe Health Services has concerning patterns with families filing multiple complaints about resident rights violations, care quality issues, and medication management problems. The facility repeatedly struggles with properly notifying families about resident health changes, wound care, and medication safety, with these issues persisting across surveys despite corrections. While all deficiencies show correction dates, the high volume of family-initiated complaints suggests ongoing care concerns that warrant careful consideration.
Dec 3, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 3, 2025Routine5
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Jan 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 25, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 8, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Aug 8, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Monroe Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 18 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit monroehealthservices.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
St Clare Friedensheim
< 1 miAssisted Living · Monroe, WI
Aster Assisted Living of Monroe
1.1 miAssisted Living · Monroe, WI
1st Health LLC 2
1.4 miAssisted Living · Monroe, WI
1st Health LLC
1.4 miAssisted Living · Monroe, WI
Pleasant View Nursing Home
1.8 miNursing Home · Monroe, WI
Pleasant View Orourke Dementia Stabilization Unit
1.9 miAssisted Living · Monroe, WI