Monroe Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews
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What this means for your family
While many families appreciate the dedicated staff and active social calendar, the facility has faced serious recent allegations regarding resident safety and basic care standards. If you are considering this facility, we strongly recommend asking for a tour of the memory care unit and requesting a detailed explanation of their protocols for call light response times and medication management.
Google Reviews
Google Reviews
60 reviews on Google“Monroe Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the staff's kindness and dedication while others report critical failures in safety, cleanliness, and food quality. Families should be aware of significant concerns regarding response times for call lights, medication administration delays, and serious safety incidents involving resident supervision. While many residents and family members report a warm, home-like environment, the recurring complaints about facility maintenance and basic care standards warrant careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Engaging activities and community outings
- Personalized, compassionate care
- Small-facility environment
Concerns
- Poor food quality, cold meals, and failure to accommodate dietary restrictions (mentioned by 6 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Facility cleanliness and odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities and community outings looks like for residents?
- 2We understand that nutrition is a vital part of health; how do you manage dietary restrictions and ensure that meals are served at the proper temperature?
- 3With a smaller capacity of 85 residents, how do you ensure that staff are able to respond promptly when a resident needs assistance via their call light?
- 4Could you explain the process for medication administration and how you ensure accuracy and timeliness for residents who require strict schedules?
- 5I see that you actively engage with feedback online; how does that resident and family input help you improve the day-to-day environment and cleanliness of the facility?
- 6Given the current staffing ratings, what specific steps are you taking to ensure that every resident receives consistent, personalized attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“This place allowed a memory care patient to enter my mom’s room at night & attack her . My mom just had a massive surgery days prior and was there to heal .”
“The call lights go unanswered for well over 20 minutes, the food is disgusting, undercooked and cold, night meds aren’t given until after 11 p.m. the smell will knock you over when you walk in the front door”
“The staff is loving and caring. Always willing to help. The kitchen staff always provide my dad with alternate food as he is pickey. I love the activities, warm days outside, movies and popcorn!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monroe Health and Rehabilitation Center has concerning patterns including two complaint-triggered investigations for resident abuse protection failures in consecutive years (2023-2024), indicating families have filed reports about safety concerns. The facility shows recurring issues with nursing staffing requirements, fire safety systems, and care planning that have persisted across multiple surveys from 2018-2023, though all violations have reportedly been corrected.
Feb 26, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 21, 2023Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 30, 2019Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 24, 2018Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Ownership & Operations
Who Operates This Facility
Monroe Health and Rehabilitation Center
nonprofit
Chain Affiliation
Champion Care
21 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 20
Ownership & Management
Owners
Monroe Operations Holdings LLC
Owner · Organization
Fink, Ephraim
Owner (parent company)
Ruvel, Menachem
Owner (parent company)
Weinberg, Yisroel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit monroe-health.com
Medicare data downloads
Original nursing home datasets
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