Monarch Meadows Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews
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What this means for your family
While many families report high satisfaction with the kindness of the nursing staff and the facility's cleanliness, there is a recurring pattern of poor communication and slow response times. When touring, ask specifically about their process for handling family inquiries on weekends and how they ensure consistent follow-through on non-medical needs like dental care or billing.
Google Reviews
Google Reviews
20 reviews on Google“Monarch Meadows receives polarized feedback, with some families praising the compassionate, hands-on care and clean environment, while others report significant issues with administrative follow-through and communication. Recurring concerns include difficulty reaching staff by phone, slow response times for patient needs, and unresolved billing or logistical problems. While the therapy and nursing staff are often described as kind, the facility appears to struggle with consistency and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy
- Engaging activities and spiritual services
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Slow response times to patient needs and call lights (mentioned by 2 reviewers)
- Administrative and billing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently managing 50 residents, what is your specific process for ensuring families receive timely updates and can easily reach a staff member when they have questions?
- 2I noticed some feedback regarding call light response times; could you walk me through your internal protocol for prioritizing and responding to resident requests to ensure no one is waiting too long?
- 3Given the recent focus on improving communication and administrative processes, what steps is the leadership team taking to make the billing and office experience more seamless for families?
- 4Since rehabilitation therapy is a noted strength here, how do you integrate those therapy goals into the daily life and activities of residents who are staying long-term?
- 5Regarding the 12 recent state violations, could you share what specific improvements or staff training initiatives have been implemented to address those areas and ensure high-quality care moving forward?
- 6How does your nursing team coordinate with families to ensure medication management is transparent and that we are kept in the loop regarding any adjustments to a loved one’s care plan?
Personalized based on this facility's data
Key Review Excerpts
“This is the first facility who actually went 1,000 extra miles for her! It was so great to see my sister, having had her hair done & dressed up in her nicest clothes, sitting up in”
“Clean, kind, compassionate, and competent. Also, good food. I appreciate the activities provided for the patients. Especially that there is a Sunday Christian service provided for those who want to attend.”
“Staff is caring with my mother n law. Beautiful place. But we have been trying to get her teeth since August and we still don't have them. She lives on cheez its. She is unable to chew anything up. Also no one ever answers the phone, especially on the weekends.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monarch Meadows has recurring issues with fire safety systems and resident care planning that persist across multiple surveys from 2021-2025. The facility repeatedly failed inspections for fire alarms, sprinkler systems, and care plan development, with families filing complaints about medication management and treatment rights. While all deficiencies show correction dates, the pattern of similar violations suggests ongoing operational challenges that families should discuss during visits.
Sep 18, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Sep 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 7, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Aug 30, 2023Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 8, 2021Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Ownership & Operations
Who Operates This Facility
Monarch Meadows Nursing and Rehabilitation
for profit
Chain Affiliation
Continuing Healthcare Solutions
12 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 12 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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