Missoula Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
This facility has a capable therapy team that some families find very helpful, but the recurring reports of poor hygiene and aggressive management are significant red flags. If you are considering this facility, perform an unannounced visit to check for cleanliness and speak directly with current residents about their treatment to verify if the facility's culture aligns with your loved one's needs.
Google Reviews
Google Reviews
34 reviews on Google“Missoula Health & Rehabilitation Center receives highly polarized reviews, with some families praising the dedicated staff and therapy teams, while others report severe neglect and poor living conditions. Common criticisms include persistent unpleasant odors, concerns about resident hygiene, and aggressive management practices regarding finances and resident compliance. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the distressing reports of others.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective rehabilitation therapy team
- Responsive management for some families
- Active communication regarding medical appointments
Concerns
- Persistent, strong odors (urine/feces) throughout the facility (mentioned by 4 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 4 reviewers)
- Aggressive management behavior and threats of eviction (mentioned by 3 reviewers)
- Low-quality, unhealthy, or inappropriate food (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has 12 recent state violations; could you walk me through the specific steps you are taking to address these and improve your overall quality of care?
- 2Cleanliness is a top priority for our family, so could you show us your current housekeeping schedule and how you ensure consistent sanitization throughout the resident living areas?
- 3We appreciate that your management team is active in responding to feedback online; how do you foster an environment of open communication and conflict resolution when families have concerns about their loved one's care?
- 4Since your rehab team is highly regarded, how do you coordinate their therapy plans with the nursing staff to ensure residents are receiving consistent support throughout the day?
- 5Could you describe the process for meal planning and how you ensure the food served meets the specific nutritional and dietary preferences of your residents?
- 6With your current staffing levels, what is your protocol for ensuring timely responses to call lights, especially during evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The quality and generosity of the staff far outweighs any minor lacking this facility has in decor. All of the employees are knowledgeable, kind, and generous with their time.”
“My father in law was sent there to recover by St Pats. Didn't make it through the night. He stepped in somebody else's feces in the shared bathroom for 8 residents, the food was canned garbage... and the facilities themselves are just dirty and worn out.”
“They have a full staff available (nurses, CNAs, dietary, activities, social services, etc.)24/7 and a great therapy unit. I would highly recommend them to anyone who needed long term care or short term care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Missoula Health & Rehabilitation Center shows a concerning pattern of recurring deficiencies across multiple surveys, with one family filing a complaint about care planning issues. The facility has persistent problems in resident care quality, medication management, and resident rights that continue appearing across 2023-2024 inspections. While the facility reports correcting these issues, the repeated nature of deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.
Mar 26, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 13, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2024Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Missoula Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 41
Ownership & Management
Owners
Missoula Snf Operations LLC
Owner · Organization
Pacific Northwest Snf Operations Holdings (mt) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Montana Snf Consulting LLC
Owner (parent company) · Organization
Pacific Northwest Opco Management LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Rich, Karrie
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit missoulacare.com
Medicare data downloads
Original nursing home datasets
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