Mission Point Nursing & Physical Rehabilitation Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Worst in MISSION POINT HEALTHCARE SERVICES chain · $77,419 in fines
What this means for your family
This facility is highly regarded for its physical therapy and activity programs, making it a strong candidate for short-term rehabilitation. However, families should be vigilant regarding administrative follow-through and staff responsiveness; we recommend scheduling unannounced visits to observe floor staffing levels and communication firsthand.
Google Reviews
Google Reviews
26 reviews on Google“Mission Point Nursing & Physical Rehabilitation Center receives polarized feedback, with many reviewers praising the therapy department and facility cleanliness, while others report serious lapses in patient care and communication. Families frequently highlight the facility as a 'hidden jewel' for rehab, but critical reports of unresponsiveness, missing medical records, and unprofessional staff behavior suggest inconsistent service quality. Prospective families should be aware of the stark contrast between the positive experiences of some long-term residents and the urgent concerns raised by others regarding basic safety and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Engaging and energetic activity programs
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
Concerns
- Unresponsive or unprofessional staff and poor communication (mentioned by 4 reviewers)
- Difficulty obtaining medical records or follow-up (mentioned by 2 reviewers)
- Lack of staff presence or supervision on the floor (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your activity programs; could you tell me more about what a typical day of engagement looks like for the residents?
- 2Since your physical therapy department has such a great reputation, how do you tailor rehabilitation plans to meet each person's specific goals?
- 3How do the nurses and floor staff communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4What specific protocols are in place to ensure there is consistent staff presence and supervision on the resident floors throughout the day and night?
- 5In the event of a medical emergency after hours, what is the immediate process for coordinating care and notifying the family?
- 6I noticed you are very active in responding to feedback; how does the facility use resident and family input to address and resolve any clinical or administrative concerns?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation therapists are committed to helping the residents Regain their strength and livelihood. The food is okay.”
“My sister was admitted to this facility on Friday and had a fall the very same day. Her call light was not working and staff were very rude and unprofessional with the family.”
“The activity department is very energetic friendly and fun I attend all the time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 22 complaints that triggered federal inspections, including serious issues around resident protection from abuse and neglect. The most recurring problems involve fire safety and environmental maintenance, medication management, and facility cleanliness and sanitation. While the facility has corrected past deficiencies, the pattern of repeated complaints suggests ongoing quality concerns that families should carefully investigate before choosing this facility.
Jan 29, 2026Complaint5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 25, 2025Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Keep all essential equipment working safely.
Aug 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 29, 2024Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 8, 2024Routine26
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 2, 2023
$43,924
Fine
Jun 15, 2023
$33,495
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 19 of 21 (Worst)
Ownership & Management
Owners
Mission Point Bays Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit lafayetteparkhc.com
Medicare data downloads
Original nursing home datasets
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